Unit of competency Outline

Date retreived
22/07/2026 11:04 PM AWST

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Provide specialist advice to clients

Provide specialist advice to clients

Unit of competency
National Code
AHCWRK518
State Code
OFC73
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/01/2023
View on TGA
State Implementation and Classification
Approved Date
09/06/2023
Field of Education
080509 - Public Relations
Original Release Date
09/06/2023
Nominal Hours
90
Description
This unit of competency describes the skills and knowledge required to maintain specialist knowledge and provide advice to clients.The unit applies to individuals who apply specialised skills and knowledge to providing specialist advice to clients, take personal responsibility and exercise autonomy in undertaking complex work. They analyse and synthesise information and analyse, design and communicate solutions to sometimes complex problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop and maintain specialist knowledge
  • 1.1 Use research skills to maintain comprehensive knowledge and understanding of specialist information from industry and other sources
  • 1.2 Identify characteristics of industry practices, products and services, and analyse using available documentation
  • 1.3 Document information and maintain in a format consistent with workplace requirements
  • 1.4 Apply knowledge to improve quality of advice to clients
  • 1.5 Identify legislative, regulatory and industry requirements relating to own work
2. Consult with clients
  • 2.1 Conduct consultation with clients in a professional and courteous manner according to workplace protocols
  • 2.2 Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
  • 2.3 Use work practices that reflect sensitivity to client needs and requirements
3. Provide a response to client enquiries and need
  • 3.1 Prepare information relevant to client needs
  • 3.2 Use research skills to find verifiable evidence in support of information, and document in an appropriate format
  • 3.3 Structure information to identify clear benefits to client and the organisation
  • 3.4 Document and present information in a professional format and style to the client for consideration and discussion
  • 3.5 Evaluate client feedback by survey to improve future provision of technical information and professional services
No information
No information
Replaces
State Code National Code Title Type
BAM82 AHCWRK509 Provide specialist advice to clients Unit of competency