Unit of competency Outline

Date retreived
24/07/2026 2:01 AM AWST

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Provide specialist advice to clients

Provide specialist advice to clients

Unit of competency
National Code
AHCWRK509
State Code
BAM82
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
050901 - Land, Parks And Wildlife Management
Original Release Date
12/01/2017
Nominal Hours
55
Description
This unit of competency describes the skills and knowledge required to maintain technical currency for specialist knowledge and provide specialist advice to clients.This unit applies to individuals who take personal responsibility and exercise autonomy in undertaking complex work. They demonstrate deep knowledge in a specific technical area and analyse, design and communicate solutions to sometimes complex problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop and maintain specialist knowledge
  • 1.1 Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources
  • 1.2 Identify characteristics of industry practices, products and services and analyse using available documentation
  • 1.3 Document information and maintain in a format consistent with enterprise requirements
  • 1.4 Apply acquired knowledge to improve quality within personal work areas
  • 1.5 Identify legislative, regulatory and industry requirements relating to own work
2. Consult with clients
  • 2.1 Conduct consultation with clients in a professional and courteous manner at all times
  • 2.2 Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
  • 2.3 Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences
3. Provide a response to client enquiries and need
  • 3.1 Prepare information relevant to client's needs
  • 3.2 Use research skills to find verifiable evidence in support of information and document in the appropriate format
  • 3.3 Structure information to identify clear benefits to clients and the organisation
  • 3.4 Document and present information in a professional format and style to the client for consideration and discussion
  • 3.5 Evaluate client feedback by survey to improve future provision of technical information and professional services
No information
No information
Replaces
State Code National Code Title Type
D7330 AHCWRK509A Provide specialist advice to clients Unit of competency
Replaced By
State Code National Code Title Type
OFC73 AHCWRK518 Provide specialist advice to clients Unit of competency
State Code National Code Title Type
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