Elements and Performance Criteria

Consideration to be given in Australian States and Territories to different:
Legislation and subordinate legislation such as regulations including the Acts Interpretation Act
Support services, resourcing bodies, peak organisations
Resources, e.g. written material that interprets legislation
Methods of dispute resolution, e.g. tribunals, courts, alternative dispute resolution models

Factors influencing tenancy advisors include:
Demographics of area servicing
Size of community
Cultural differences
Rural, remote or metropolitan
Situations causing conflict of interest for a tenancy advisor

Key stakeholders may include:
Administrators of the Act
Industry groups

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, Elements and Performance Criteria.

Critical aspects of assessment must include:
Understanding and adherence to own work role and responsibilities
Recognising own limitations and the need for assistance
Following organisational policies, protocols and procedures
Working collaboratively with colleagues, community services professionals and other services

Essential knowledge:
Legislation interpretation guided by case law precedents
Legal system of common law and statue law
Legal structure involving tribunals, local court, district court, supreme court etc
Social justice principles (access, equity, participation and fairness)
Knowledge of organisations to which appropriate referrals can be made
Knowledge of other legislation that may impact on the situation

Essential Skills:
Ability to read and interpret legislation and legal documents
High level literacy skills appropriate to

Concurrent assessment and relationship with other units:
This unit can be assessed independently, however it is recommend this unit be co-assessed with CHCAD1A - Advocate for Clients holistic assessment practice with other community services units of competency is encouraged.

Resource implications:
Access to appropriate workplace where assessment can take place
Relevant organisational policy, protocols and procedures
Access to resources normally used in the workplace

Method of assessment:
Observation in the work place
Written assignments/projects
Presentation of portfolio of examples of work
Case study and scenario analysis
Questioning
Role play simulation

Consistency in performance:
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings.

Context of assessment:
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions.