Qualification Outline

Date retreived
22/07/2026 1:26 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Community Services (Information, Advice and Referral)

Certificate IV in Community Services (Information, Advice and Referral)

Qualification
National Code:
CHC41402
State Code:
S317
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0905 - Human Welfare Studies And Services
Original TGA Release Date
09/09/2007
Approved Date
09/12/2003
Stream of Study
Subsequent to Initial Vocational (4000)
VET Act Classifier
C
Nominal Hours
375
Duration
Unspecified
Current Release Number
1.00
Current Release Date
09/09/2007
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 09/09/2007 Current Approved
Description
Schedule
1.

14 Units must be selected for this qualification including:
- 9 Compulsory units
- 5 Elective units

COMPULSORY

Complete 9 of the compulsory units listed below

State Code National Code Title Hours Type
S3077 CHCCS6B Assess and deliver services to clients with complex needs 55 Unit of competency
S3062 CHCCS401A Facilitate co-operative behaviour 35 Unit of competency
S3222 CHCORG5B Maintain an effective work environment 30 Unit of competency
S3068 CHCCS407A Operate referral procedures 20 Unit of competency
C3526 BSBCMN206A Process and maintain workplace information 20 Unit of competency
S3063 CHCCS402A Respond holistically to client issues 50 Unit of competency
S3048 CHCCOM3C Utilise specialist communication skills to build strong relationships 40 Unit of competency
S3066 CHCCS405A Work effectively with culturally diverse clients and co-workers 30 Unit of competency
S3058 CHCCS301A Work within a legal and ethical framework. 40 Unit of competency
2.

ELECTIVES

Select 5 electives from the list below

OR

other Community Services units,

OR

units relevant to work undertaken in Community Services,

OR

a combination of the above.

See the Community Services Training Package (CHC02), for the Qualification Packaging Rules and the Complete List of Units available as Electives.

State Code National Code Title Hours Type
S3879 CHCCD12D Apply a community development framework 45 Unit of competency
S3061 CHCCS3C Co-ordinate the provision of services and programs 40 Unit of competency
S3280 CHCTC1A Deliver a service consistent with the organisation's mission and values 40 Unit of competency
S3053 CHCCS14A Deliver services to meet personal needs of clients 30 Unit of competency
S3069 CHCCS408A Establish and monitor participation plans 50 Unit of competency
S3024 CHCCHILD1C Identify and respond to children and young people at risk of harm 30 Unit of competency
S3187 CHCMH1B Orientation to mental health work 45 Unit of competency
S3283 CHCTC4A Provide competent suicide intervention over the telephone 50 Unit of competency
S3282 CHCTC3A Provide counselling in crisis situations 50 Unit of competency
S3265 CHCRF2A Provide intervention support to children and families 45 Unit of competency
S3092 CHCDFV1B Recognise and respond to domestic and family violence 45 Unit of competency
S3230 CHCPOL3A Undertake research activities 30 Unit of competency
S3281 CHCTC2A Undertake telephone counselling 45 Unit of competency
S3176 CHCLEG401A Utilise legislation 40 Unit of competency
C9289 HLTHIR404B Work effectively with Aboriginal and/or Torres Strait Islander people 30 Unit of competency
S3194 CHCNET4A Work with other services 55 Unit of competency
S3880 CHCCD13C Work within specific communities 45 Unit of competency
Replaced By
State Code National Code Title Type
D302 CHC42508 Certificate IV in Community Services (Information, advice and referral) Qualification
VET Info Notes
This training program is a representation of the qualification code CHC41402 taken from the Community Services Training Package CHC02 which should be consulted for full description of requirements. CHC41402 is endorsed until 31 December 2005.

1. This qualification is the copyright of The Australian National Training Authority.

2. For further information on this qualification please contact Tim Delaney, Manager, Curriculum Services, Challenger TAFE on (08) 9239 8384.

3. This qualification was entered on to STARS by the Challenger TAFE on 10 September 2003.

4. This qualification was last edited by Challenger TAFE on 7 December 2003.

5. Update to course outline included HLTHIR404B unit in Group 2, 14/11/2008.
Entry Requirements
No information
Traineeships and Apprenticeships
No information