Unit of competency Outline

Date retreived
22/07/2026 1:53 PM AWST

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Review and manage delivery of maintenance services

Review and manage delivery of maintenance services

Unit of competency
National Code
ICTSAS512
State Code
AUW68
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
25
Description
This unit describes the skills and knowledge required to review and manage the delivery of maintenance services.It applies to individuals with managerial experience and responsibility for supervising individuals working under their direct or indirect supervision.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Review service standards
  • 1.1 Review service level agreements (SLAs)
  • 1.2 Identify actual fault reporting and restoration performance, and compare with SLAs to ensure they meet requirements
  • 1.3 Record areas of discrepancy
2. Review infrastructure
  • 2.1 Identify internal support and maintenance options
  • 2.2 Undertake a review of infrastructure
  • 2.3 Record areas of discrepancy
3. Determine and implement solutions
  • 3.1 Compare service standards and infrastructure discrepancies, and identify gaps in existing service
  • 3.2 Document discrepancies identified
  • 3.3 Determine cost effective solutions and impact
  • 3.4 Implement solutions
4. Organise reviews
  • 4.1 Determine guidelines for regular reviews with stakeholders
  • 4.2 Undertake reviews as per agreed guidelines
  • 4.3 Document review process and submit to the stakeholder
  • 4.4 Ensure effective reporting procedures are in place and used
No information
No information
Replaces
State Code National Code Title Type
D8098 ICASAS512A Review and manage delivery of maintenance services Unit of competency