Unit of competency Outline

Date retreived
22/07/2026 11:01 PM AWST

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Design and implement quality assurance processes for business solutions

Design and implement quality assurance processes for business solutions

Unit of competency
National Code
ICTSAD507
State Code
OBS82
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
080317 - Quality Management
Original Release Date
15/01/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to define and implement quality assurance processes and procedures to ensure business solutions achieve quality performance expectations.It applies to senior Information and Communications Technology (ICT) staff in a range of areas who are required to ensure quality in ICT systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan business quality assurance process
  • 1.1 Determine legislative requirements and organisational quality performance expectations and benchmark standards
  • 1.2 Discuss and develop organisational standards and guidelines for achieving each benchmark according to organisational procedures
  • 1.3 Identify and analyse applicable quality management systems guides and quality management plans
  • 1.4 Document expectations, standards and benchmarks in a quality assurance plan according to organisational documentation procedures
2. Develop quality policies and plans
  • 2.1 Write quality policy for business directive according to organisational expectations, standards and benchmarks
  • 2.2 Create quality management plan for business solution
  • 2.3 Distribute and communicate quality management plan and procedures to required personnel and obtain feedback
  • 2.4 Analyse feedback and determine if corrective action is required
  • 2.5 Amend quality management plan, as required, and incorporate corrective action
  • 2.6 Establish and document a quality reporting and monitoring plan according to organisational expectations, standards and benchmarks
  • 2.7 Check and document skills of staff and confirm ability to meet quality standards required
3. Implement and control quality assurance processes
  • 3.1 Determine and allocate strategic quality responsibilities and key quality tasks and functions to required personnel according to quality management plan
  • 3.2 Apply quality performance guidelines, procedures and processes according to quality management plan
  • 3.3 Obtain stakeholder feedback and monitor implementation of quality processes
  • 3.4 Monitor quality process performance and report to required personnel according to quality management plan
  • 3.5 Identify and record system breakdowns and create corrective action requests
  • 3.6 Take corrective action and escalate as required according to organisational procedures
4. Improve quality
  • 4.1 Collect, analyse and measure quality performance results against benchmarks and determine if quality standards are being met
  • 4.2 Use corrective action requests and determine frequency of quality breakdowns, whether defects are isolated incidents or require a wider analysis and corrective action
  • 4.3 Discuss and determine corrective actions to be taken with required personnel and assign responsibility for taking action as required
  • 4.4 Implement corrective action solutions and measure performance according to organisational procedures
  • 4.5 Review and adjust benchmark standards as required and improve quality performance
  • 4.6 Document quality performance results and disseminate information to required personnel as necessary
  • 4.7 Review organisational procedures at predetermined schedules as part of a management review process and quality reporting function
No information
No information
Replaces
State Code National Code Title Type
AUW06 ICTSAD504 Implement quality assurance processes for business solutions Unit of competency