Unit of competency Outline

Date retreived
23/07/2026 4:43 PM AWST

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Manage service response to young people in crisis

Manage service response to young people in crisis

Unit of competency
National Code
CHCYTH012
State Code
WG837
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090501 - Social Work
Original Release Date
12/08/2014
Nominal Hours
130
Description
This unit describes the skills and knowledge required to develop an agency approach to young people in crisis.This unit applies to community services work in a range of contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Implement a framework for preventing crisis situations
  • 1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
  • 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
  • 1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel
  • 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
  • 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations
2. Support staff in responding to a crisis
  • 2.1 Establish appropriate protocols for managing potential and actual crisis situations
  • 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel
  • 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints
  • 2.4 Allocate resources for prompt and effective response to crisis situations
  • 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis
  • 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements
3. Follow-up crisis situations
  • 3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures
  • 3.2 Define debriefing procedures and implement routinely
  • 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness
  • 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed
No information
No information
Replaces
State Code National Code Title Type
WD019 CHCYTH608D Manage service response to young people in crisis Unit of competency
Replaced By
State Code National Code Title Type
OEL59 CHCYTH024 Manage service response to young people in crisis Unit of competency