Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Unit scope
This competence standard applies to:
RS&R

Methods include:
preparation of repair quotation
consultation with customer/qualified persons


Unit scope (continued)
overheads and costs to include: light, power, rental, taxes, rates, communication, stationery, charges, government charges, repair/maintenance, vehicle, security, professional association fees, wages, superannuation, worker's compensation, holidays, leave loading, long service, fuel, expendable materials, parts
Unit context
Legislative requirements include State/Territory OH&S legislation, manufacturer/component supplier specifications and safe operating procedures
Work is carried out in accordance with legislative obligations (including environmental requirements), manual handling procedures and insurance requirements
Work requires individuals to demonstrate discretion, judgement and problem-solving skills in managing own work activities and contributing to a productive team environment
Work is carried out in accordance with award provisions
Competence may be demonstrated in a workplace environment or simulated workplace
Information
Manufacturer/component supplier specifications
Enterprise operating procedures
Customer requirements
Industry/workplace codes of practice

The Evidence Guide identifies critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement
Critical aspects of evidence
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
observing safety procedures and requirements
communicating effectively with others involved in or affected by the work
selecting methods and techniques appropriate to the circumstances


Critical aspects of evidence (continued)
completing preparatory activity in a systematic manner
conducting the quotation in accordance with workplace requirements
interpretation of the specifications/results
quotation completed within workplace timeframes
report presented to customer in compliance with workplace requirements
Underpinning knowledge
A working knowledge of
OH&S regulations/requirements, equipment, material and personal safety requirements
enterprise policy and procedures in relation to repair
enterprise quality procedures
work organisation and planning processes
industry documents and how to maintain them
written communication and report writing
oral communications
Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.
Application of the key competencies in this unit are to satisfy the nominated level in which:
Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:


Collect, analyse and organise information
Research and interpretive skills sufficient to locate, interpret and apply manufacturer/component supplier procedures, workplace policies and procedures
Analytical skills required for the identification and analysis of technical information
(Level 3)
Communicate ideas and information
Plain English literacy and communication skills in relation to dealing with customers and team members
Questioning and active listening skills for example when obtaining information from customers
Oral communication skills sufficient to convey information and concepts to customers
(Level 3)
Plan and organise activities
As applied to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance
(Level 2)
Work with others and in a team
Interacting effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal
(Level 2)
Use mathematical ideas and techniques
Such as number and space and techniques, such as estimation and approximation, for practical purposes
(Level 3)
Solve problems
Capacity to apply problem-solving strategies, in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome
(Level 2)
Use technology
To combine physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems
(Level 2)


Context of assessment
This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies
Assessment of this unit must be completed on-the-job or in a simulated work environment which reflects a range of quality processes and procedures
The prescribed outcome must be able to be achieved without direct supervision
Competence should be assessed within the context of the qualification being sought
Method of assessment
It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements
Evidence of being able to:
access, interpret and apply service information
identify the elements of quotation
utilise information
observe safety procedures and requirements
provide customer service
prepare and present reports
communicate with customers orally and in writing
maintain workplace documents
Specific resource requirements for this unit
The following should be made available:
a workplace or simulated workplace
computer software/hardware, calculators, general office equipment, communication equipment, technicians reports/recommendations
reports/recommendations from qualified persons
access to information