Unit of competency Outline
Date retreived
22/07/2026 5:57 AM AWST
22/07/2026 5:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support the care of clients
Support the care of clients
Unit of competency
National Code
HLTCSD304D
HLTCSD304D
State Code
WD094
WD094
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
27/07/2012
Field of Education
060301 - General Nursing
Original Release Date
27/07/2012
Nominal Hours
75
Description
DescriptorThis unit of competency describes the skills and knowledge to care support clients in a range of health care and community settingsClients may include those who are aged, disabled or accessing other health services
Notes
Elements and Performance Criteria
1. Establish and maintain an appropriate relationship with a client
- 1.1 Demonstrate courtesy when communicating with all clients and staff in the service/organisation
- 1.2 Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures
- 1.3 Initiate interpersonal exchanges with clients as appropriate
- 1.4 Use constructive communication techniques to develop and maintain effective relationships with clients
- 1.5 Consistently generate in all relevant work activities undertaken the trust and confidence of clients
- 1.6 Consistently maintain confidentiality and privacy of clients
- 1.7 Respect the client rights and roles in decision making
- 1.8 Act upon feedback from client regarding quality of care
2. Provide assistance to meet client needs as directed
- 2.1 Assemble necessary equipment as and when required according to established procedures
- 2.2 Make client comfortable according to individual needs and established procedures
- 2.3 Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self
- 2.4 Undertake final check of client comfort and safety
- 2.5 Provide care according to the care plan and the direction of a health professional.
- 2.6 Recognise unique client care needs
- 2.7 Respect individual differences and ensure maximum privacy and safety when assisting with care
- 2.8 Provide continuing care according to established organisation procedures and to client care plan
- 2.9 Seek advice and assistance from appropriate sources, including client as required
- 2.10 Conscientiously provide duty of care in all relevant circumstances
- 2.11 Provide assistance as directed in emergency situations
3. Comply with established guidelines and procedures
- 3.1 Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines
- 3.2 Monitor own work to ensure the required standard of client support is maintained
- 3.3 Record client information as appropriate and conform with legal, professional and organisation requirements
- 3.4 Provide reports in accordance with organisation policy and procedures to relevant personnel as required
4. Recognise and pass on significant information about clients
- 4.1 Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel
- 4.2 Obtain information from relevant sources as required
- 4.3 Pass on significant information to appropriate care team member as required
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Relevant sources may include written or verbal instructions from:
Care plans
Client
Client records
Community nurses
Health professionals
Home care coordinator
Indigenous health workers
Registered nurse
Supervisor
Others with whom interaction is required in regard to client services may include:
Domestic worker, family member or friend
Family members, carers and friends of clients
Interpreter who has relevant languages, if required, however interpreting would probably be undertaken by a health professional in an acute setting
Other staff and team members
Professional representatives or agents of the client such as medical specialists, social workers, therapists, teachers and/or spiritual, community or other representative
Service units or departments, or other agencies
Recording client information may include:
Client care documentation
Client needs
Data collection
Documentation in care plan
Final check of client comfort and safety may include:
Access to refreshments, food, communication equipment, personal items
Appropriately clothed, appliances and aids or prostheses fitted or at hand
Emotional and psychological comfort
Location of pets if applicable
Security check
Care provided under supervision, direction or as an assistant may include:
Assistance with aids, prostheses and orthosis
Assistance with eating and drinking
Bed making
Cleaning teeth or dentures
Continence management
Dressing and undressing
Drying
Emotional support
Grooming, applying skin care and makeup
Massaging
Observation of skin integrity
Pre-operative shaves
Removal or replacement of hearing aids
Shampoo
Shaving
Showering
Specific care needs of specific clients
Supervision of client activity only, or direct 'hands on' care
Toileting
Transferring and mobilising
Washing/sponging
Directed assistance will depend on environment including:
Community care
Home care
Hospital and acute care
Hostel care
Residential care
Communication may be in:
Community language as required by the service/organisation
English
Sign language
Individual differences of clients may include:
Age
Cognitive/mental or intellectual issues that may impact on communication
Cultural
Language, literacy and numeracy abilities that may impact on communication
Physical
Religious/spiritual
Sexual preference
Social
Communication may be via:
Continuing interaction with clients
Verbal conversations either in person or via telephone
Written notes by post or electronic media
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Relevant sources may include written or verbal instructions from:
Care plans
Client
Client records
Community nurses
Health professionals
Home care coordinator
Indigenous health workers
Registered nurse
Supervisor
Others with whom interaction is required in regard to client services may include:
Domestic worker, family member or friend
Family members, carers and friends of clients
Interpreter who has relevant languages, if required, however interpreting would probably be undertaken by a health professional in an acute setting
Other staff and team members
Professional representatives or agents of the client such as medical specialists, social workers, therapists, teachers and/or spiritual, community or other representative
Service units or departments, or other agencies
Recording client information may include:
Client care documentation
Client needs
Data collection
Documentation in care plan
Final check of client comfort and safety may include:
Access to refreshments, food, communication equipment, personal items
Appropriately clothed, appliances and aids or prostheses fitted or at hand
Emotional and psychological comfort
Location of pets if applicable
Security check
Care provided under supervision, direction or as an assistant may include:
Assistance with aids, prostheses and orthosis
Assistance with eating and drinking
Bed making
Cleaning teeth or dentures
Continence management
Dressing and undressing
Drying
Emotional support
Grooming, applying skin care and makeup
Massaging
Observation of skin integrity
Pre-operative shaves
Removal or replacement of hearing aids
Shampoo
Shaving
Showering
Specific care needs of specific clients
Supervision of client activity only, or direct 'hands on' care
Toileting
Transferring and mobilising
Washing/sponging
Directed assistance will depend on environment including:
Community care
Home care
Hospital and acute care
Hostel care
Residential care
Communication may be in:
Community language as required by the service/organisation
English
Sign language
Individual differences of clients may include:
Age
Cognitive/mental or intellectual issues that may impact on communication
Cultural
Language, literacy and numeracy abilities that may impact on communication
Physical
Religious/spiritual
Sexual preference
Social
Communication may be via:
Continuing interaction with clients
Verbal conversations either in person or via telephone
Written notes by post or electronic media
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment
Observation of work activities in client support
Observation of simulation and/or role play involving client support
Discussion of physical and/or behavioural contingency scenarios involving duty of care
Authenticated transcripts of relevant education/training courses
Recognition of relevant life/work experience
Written assignments/projects or questioning should be used to assess knowledge
Authenticated reports of providing client support
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related unit:
This unit can be assessed independently, but where care assistance tasks involve assistance with client movement this unit may be concurrently assessed with:
HLTCSD305D Assist with client movement
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment
Observation of work activities in client support
Observation of simulation and/or role play involving client support
Discussion of physical and/or behavioural contingency scenarios involving duty of care
Authenticated transcripts of relevant education/training courses
Recognition of relevant life/work experience
Written assignments/projects or questioning should be used to assess knowledge
Authenticated reports of providing client support
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related unit:
This unit can be assessed independently, but where care assistance tasks involve assistance with client movement this unit may be concurrently assessed with:
HLTCSD305D Assist with client movement
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D5838 | HLTCSD304C | Support the care of clients | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC63 | CHCCCS015 | Provide individualised support | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J064 | HLT32412 | Certificate III in Allied Health Assistance | Qualification |
| J065 | HLT32512 | Certificate III in Health Services Assistance | Qualification |