Support the care of clients

Unit of competency Outline

Date retreived
22/07/2026 11:41 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
HLTCSD304C

State Code
D5838

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2011

View on TGA

State Implementation and Classification

Approved Date

27/07/2012

Field of Education

060301 - General Nursing

Original Release Date

27/07/2012

Nominal Hours

Description

DescriptorThis unit of competency describes the skills and knowledge to care support clients in a range of health care and community settingsClients may include those who are aged, disabled or accessing other health services

Notes

Elements and Performance Criteria

1. Establish and maintain an appropriate relationship with a client

1.1 Demonstrate courtesy when communicating with all clients and staff in the service/organisation
1.2 Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures
1.3 Initiate interpersonal exchanges with clients as appropriate
1.4 Use constructive communication techniques to develop and maintain effective relationships with clients
1.5 Consistently generate in all relevant work activities undertaken the trust and confidence of clients
1.6 Consistently maintain confidentiality and privacy of clients
1.7 Respect the client rights and roles in decision making
1.8 Act upon feedback from client regarding quality of care

2. Provide assistance to meet client needs as directed

2.1 Assemble necessary equipment as and when required according to established procedures
2.2 Make client comfortable according to individual needs and established procedures
2.3 Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self
2.4 Undertake final check of client comfort and safety
2.5 Provide care according to the care plan and the direction of a health professional.
2.6 Recognise unique client care needs
2.7 Respect individual differences and ensure maximum privacy and safety when assisting with care
2.8 Provide continuing care according to established organisation procedures and to client care plan
2.9 Seek advice and assistance from appropriate sources, including client as required
2.10 Conscientiously provide duty of care in all relevant circumstances
2.11 Provide assistance as directed in emergency situations

3. Comply with established guidelines and procedures

3.1 Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines
3.2 Monitor own work to ensure the required standard of client support is maintained
3.3 Record client information as appropriate and conform with legal, professional and organisation requirements
3.4 Provide reports in accordance with organisation policy and procedures to relevant personnel as required

4. Recognise and pass on significant information about clients

4.1 Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel
4.2 Obtain information from relevant sources as required
4.3 Pass on significant information to appropriate care team member as required

No information

Replaces

State Code	National Code	Title	Type
C9142	HLTCSD304B	Support the care of clients	Unit of competency
C4962	HLTCSD4A	Support the care of clients and/or patients	Unit of competency

Replaced By

State Code	National Code	Title	Type
WD094	HLTCSD304D	Support the care of clients	Unit of competency

State Code	National Code	Title	Type
D048	HLT32507	Certificate III in Health Services Assistance	Qualification