Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Health promotionmay include:
any subject from a possible wide range of health topics, such as:
free blood pressure testing
diabetes awareness and glucose testing
continence education
diet and nutrition
healthy heart promotions
smoking cessation
SunSmart.
Awareness strategies may include:
advertisements
flyers
informing customers about the event
customer functions
health screening services
local media announcements
product launches
web pages.
Pharmacy requirementsmay include:
confidentiality and security requirements
defined resource parameters
pharmacy and ethical standards
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
work health and safety (WHS) policies, procedures and programs
pricing and discount policies
quality processes and standards
who is responsible for products or services.
Personnel and resourcesmay include:
management
marketing funds
pharmacy staff
promotional products
samples
technology
time
venue
visiting experts.
Networks may include:
supplier
customer
internal
media and promotional
professional
social.
Records of patient home medicines reviews may include:
medication profile
information provided
record of activities undertaken, strategies developed, date and pharmacist’s name
outcome of activities undertaken during the course of the HMR
facilitation of desired outcomes of the HMR
methods and times of communication preferred by the GP and other involved health professionals
copy of the medication management plan developed by the GP
referral form provided by the GP.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the assessment guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply pharmacy protocols and procedures when developing and implementing promotional strategies for health education and awareness
design and deliver health promotion activities
monitor and evaluate health education and awareness promotional activities
present and advocate promotional strategies within the pharmacy
assess and report on customer satisfaction
coordinate home medicines reviews .
Context of and specific resources for assessment
Assessment must ensure that competency:
is observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrates the development of promotional strategies for a range of products and services performed over a sufficient period of time to demonstrate handling of a range of contingencies
is demonstrated in a real or simulated pharmacy workplace environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
dispensary information systems
examples of relevant products and services and health promotional strategies
office equipment and resources
relevant pharmacy policy and procedures
relevant codes of practice or guidelines.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace:
planning, implementing and evaluating a health promotion
coordinating home medicines reviews
analysis of responses to case studies and scenarios
assessment of written reports
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
review of portfolios of evidence and third-party reports of on-the-job performance by the learner.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.