Unit of competency Outline
Date retreived
23/07/2026 4:41 PM AWST
23/07/2026 4:41 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement and troubleshoot enterprise routers and switches
Implement and troubleshoot enterprise routers and switches
Unit of competency
National Code
ICTTEN4210A
ICTTEN4210A
State Code
D3469
D3469
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/07/2012
Field of Education
031305 - Computer Engineering
Original Release Date
05/07/2012
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge required to implement and troubleshoot routers and switches. It involves configuring and programming routers and switches to establish voice and data services and applications over local area networks (LAN) and wide area networks (WAN) connections for enterprise networks. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for implementation of network routers and switches
- 1.1. Prepare for given work according to occupational helath and safety (OHS) and environmental requirements with appropriate personnel
- 1.2. Identify safety hazards and implement risk control measures in consultation with appropriate personnel
- 1.3. Determine nature and scope of the network routers and network switches and network resources from job briefs or appropriate personnel
- 1.4. Select and obtain network services and network application requirements according to enterprise procedures
- 1.5. Obtain identified operating instructions, manuals, hardware and software testing methodologies
- 1.6. Consult appropriate personnel to ensure the task is coordinated effectively with others involved at the worksite
2. Implement network switches and routers
- 2.1. Configure routers and switches according to manufacturer's specifications and enterprise procedures
- 2.2. Determine network addressing scheme for network connectivity and verify using calculations
- 2.3. Activate and verify network WAN links to provide network connectivity
- 2.4. Enable network services and network applications to the network to complete network connectivity process
- 2.5. Set up traffic access and filtering according to enterprise procedures
3. Troubleshoot network switches and routers
- 3.1. Monitor network performance and isolate faults using diagnostic and analysis tools
- 3.2. Troubleshoot network and internet connectivity according to manufacturer's specifications and enterprise procedures
4. Document configuration and troubleshooting records
- 4.1. Restore work site to safe condition according to established safety procedures
- 4.2. Record and store essential implementation information according to enterprise procedures
- 4.3. Notify appropriate personnel about the completion of the task according to enterprise procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS may include:
awards provisions
hazardous substances and dangerous goods codes
legislation
local safe operation procedures
material safety management systems
protective equipment.
Environmental requirements may include:
dust
excessive energy and water use
excessive noise
fumes
gas
liquid waste
smoke emissions
solid waste
vapour.
Appropriate personnel may include:
customer
manager
network manager
site engineer
supervisor.
Network resources may include:
domain name system (DNS) server
dynamic host configuration protocol (DHCP) server
files
software
web browser.
Enterprise procedures may include:
instructions:
designs
drawings
job sheets
plans
manufacturer's specifications
operational procedures
reporting and communication
use of tools and equipment.
Network addressing scheme may include:
dynamic
static
subnet.
Calculations may include:
binary addition
binary conversion
binary division
binary multiplication
binary number system
binary subtraction.
Network services may include:
authentication servers
collaborative services
DHCP
directory services
DNS
email
network file system
printing
web services.
Network applications may include:
media player
spreadsheet
word-processor.
Essential implementation information may include:
fault history
installation software
IP addressing schemes
logical and physical diagrams
network administrator codes
network recovery actions
passwords
router configuration details
security access codes
switch configuration details.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS may include:
awards provisions
hazardous substances and dangerous goods codes
legislation
local safe operation procedures
material safety management systems
protective equipment.
Environmental requirements may include:
dust
excessive energy and water use
excessive noise
fumes
gas
liquid waste
smoke emissions
solid waste
vapour.
Appropriate personnel may include:
customer
manager
network manager
site engineer
supervisor.
Network resources may include:
domain name system (DNS) server
dynamic host configuration protocol (DHCP) server
files
software
web browser.
Enterprise procedures may include:
instructions:
designs
drawings
job sheets
plans
manufacturer's specifications
operational procedures
reporting and communication
use of tools and equipment.
Network addressing scheme may include:
dynamic
static
subnet.
Calculations may include:
binary addition
binary conversion
binary division
binary multiplication
binary number system
binary subtraction.
Network services may include:
authentication servers
collaborative services
DHCP
directory services
DNS
network file system
printing
web services.
Network applications may include:
media player
spreadsheet
word-processor.
Essential implementation information may include:
fault history
installation software
IP addressing schemes
logical and physical diagrams
network administrator codes
network recovery actions
passwords
router configuration details
security access codes
switch configuration details.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine customer networking requirements
configure routers and switches using hierarchical addressing over VLANs to meet network link requirements
enable and control access to network services and applications across the network
diagnose and rectify network hardware and device configuration faults
document configuration information, fault-finding history and remediation action.
Context of, and specific resources for assessment
Assessment must ensure:
a network facility and workstations
operating instructions, installation documents and manuals
hardware and software testing tools currently used in industry.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate installing and troubleshooting routers and switches
review documentation of implementation and troubleshooting prepared by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example with:
ICTTEN2207A Install and configure a home or small office network
ICTTEN2208A Install and configure a small to medium business network
ICTTEN2209A Build and maintain a secure network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine customer networking requirements
configure routers and switches using hierarchical addressing over VLANs to meet network link requirements
enable and control access to network services and applications across the network
diagnose and rectify network hardware and device configuration faults
document configuration information, fault-finding history and remediation action.
Context of, and specific resources for assessment
Assessment must ensure:
a network facility and workstations
operating instructions, installation documents and manuals
hardware and software testing tools currently used in industry.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate installing and troubleshooting routers and switches
review documentation of implementation and troubleshooting prepared by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example with:
ICTTEN2207A Install and configure a home or small office network
ICTTEN2208A Install and configure a small to medium business network
ICTTEN2209A Build and maintain a secure network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD32 | ICTTEN419 | Implement and troubleshoot enterprise routers and switches | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| A132 | UEE40111 | Certificate IV in Computer Systems | Qualification |
| A166 | UEE60411 | Advanced Diploma of Computer Systems Engineering | Qualification |
| A155 | UEE50111 | Diploma of Computer Systems Engineering | Qualification |
| AWG1 | ICT40415 | Certificate IV in Information Technology Networking | Qualification |
| D560 | ICA40411 | Certificate IV in Information Technology Networking | Qualification |