Unit of competency Outline

Date retreived
23/07/2026 3:14 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage a customer service gas business unit

Manage a customer service gas business unit

Unit of competency
National Code
UTGNGS607A
State Code
AYH37
TGA Status
Replaced
DTWD Status
Archived
Current Release Number
1.00
Current Release Date
21/10/1998
State Implementation and Classification
Approved Date
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
Nominal Hours
0
Description
Notes
Elements and Performance Criteria
No information
Resources may include:
Appropriate personnel; relevant personnel; materials, tools and equipment etc; personal protective equipment and clothing; company standard operating procedures; equipment manuals; training resources.
Appropriate personnel may include:
Organisation employees; contractors; maintenance personnel; appropriately experienced and qualified personnel; site security personnel.
Relevant personnel may include:
Other supervisors; managers; inter-company departments; other utilities; consultants; council representatives; government bodies/agencies; producers; transporters; shippers; customers; land owners.
Legislative requirements may include:
Occupational health and safety legislation; government acts and regulations; Australian Standards and Codes of Practice; environmental legislative requirements.
Effective communication may include:
Verbal directions; relevant documentation; project records/reports, presentations and meetings.

Relevant documentation may include:
Company business plans and marketing plans, business projections, budgets and forecasts, profit and loss statements, company standard operation and safety procedures; company management plans and policies; company forms and files; OH&S, laws and codes of practice; government legislation, acts and regulations; environmental legislative requirements; quality assurance; commercial agreements.

Records and reports may include:
Business plans and marketing plans, KPI's reports, financial reports and forecasts, monthly statements/invoices, personnel reports, Lost Time Injury reports, debtor/creditor reports.
Critical aspects of evidence
These will include interpretation of organisational business and management plans, budget forecasts and financial reports, setting and monitoring key performance indicators; interpretation, application, and compliance of relevant legislation; Australian Standards; codes of work practice and company standard business operating procedures. Authorise and process relevant documentation to permit activities to be undertaken, cancelled or completed.

Context of assessment
Assessment of competency, including attainment of relevant knowledge and skills may be made through action learning activities, which integrate the achievement of competency with live work situations. Alternatively, practical demonstration in an on or off-the-job environment or simulation of such an environment may suffice.

Pre-requisites
This unit requires, as an entry, attainment of either Certificate III in Gas Operations, Certificate IV in Gas Operations or Diploma of Gas Operations. Entry may also be accepted from those with relevant diplomas of engineering and/or science. As such they would be expected to have sufficient underpinning knowledge and skills in mathematics and science which should accelerate their progress through this unit which leads to the Advanced Diploma in Gas Systems. However, should this not be the case a suitable bridging program is to form part of the entry requirement.
It is also recommended that competency is established in conjunction with units UTG NGS 608A, Manage physical resources and UTG NGS 609A, Manage financial resources.

Knowledge and Skills
A knowledge of:
Sound business operating principles and performance measures (KPI), financial and personnel management, business performance measures, competition policy, budgets, product pricing and tariffs, financial reports and forecasts, customer and supplier relations, marketing and planning principles, business planning, industrial relations, risk management, environmental management and occupational health and safety legislation, distribution plans and logistics management.
The ability to:
Coordinate the work of others; set and achieve targets, communicate effectively; prepare and present reports, convene and manage meetings and consultative forums, liaise with internal and external stakeholders at all levels, negotiate sales contracts, conduct market analyses, apply pricing schedule in a competitive marketplace, adhere to occupational health and safety, environmental and legislative requirements; correctly read, analyse, interpret and record sales data.
Replaced By
State Code National Code Title Type
S5316 UEGNSG122A Manage a customer service gas business unit Unit of competency
No information