Manage a customer service gas business unit

Unit of competency Outline

Date retreived
22/07/2026 1:21 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
UEGNSG122A

State Code
S5316

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
24/04/2006

View on TGA

State Implementation and Classification

Approved Date

07/05/2008

Field of Education

080399 - Business And Management, N.e.c.

Original Release Date

07/05/2008

Nominal Hours

120

Description

1)
This Unit covers the requirements to manage a customer service gas business unit, to meet the needs of its customer base. This competency standard refers to Resources; Appropriate persons; Relevant persons; Legislative requirements; Effective communication; Relevant documentation; Records and reports; Business plans and marketing plans.

Notes

Elements and Performance Criteria

1 Assess potential in the market place

1.1 Organisational, strategic and business plans and other relevant documentation is analysed and market analysis and environmental scans are performed according to established procedures
1.2 Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation
1.3 Work roles and tasks are allocated according to requirements and individual's competencies
1.4 Work is prioritised and sequenced for the most effective outcome and completed within an acceptable timeframe to a quality standard and in accordance with established procedures
1.5 Liaison and communication issues with authorised persons, authorities, clients and land owners are resolved and activities coordinated to carry out work
1.6 Risk control measures are identified, prioritised and evaluated against the work schedule

2 Develop business plans for the business unit

2.1 Business unit objectives and key performance indicators are developed in consultation with relevant personnel and principle stakeholders
2.2 A marketing strategy is developed and budgets and business unit objectives are promoted through effective communication to appropriate personnel
2.3 Decisions are made on the basis of safety and effective outcomes according to requirements and established procedures
2.4 Mathematical models are used to analyse the effectiveness of the finished product as per requirements and established procedures
2.5 Essential Knowledge and Associated Skills are applied to analyse specific data and compare it with compliance specifications to ensure completion of the project within an agreed timeframe according to requirements
2.6 Testing is undertaken according to requirements and established procedures
2.7 Work teams are arranged to ensure planned goals are met according to established procedures
2.8 Solutions to non-routine problems are identified and actioned, using acquired Essential Knowledge and Associated Skills, according to requirements
2.9 Quality of work is monitored against personal performance agreement and established organisational and professional standards
2.10 Strategic plans are developed incorporating organisation initiatives as per established procedures

3 Manage the business unit and review and assess performance of the business unit

3.1 Distribution systems are developed and sales and product pricing schedules are developed and confirmed with appropriate personnel
3.2 Key performance indicators are reviewed with appropriate personnel and barriers to performance are identified, analysed and recommendations for improvements made
3.3 Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies
3.4 Customer energy needs are projected and new products identified and forward estimates made according to established procedures
3.5 Reports and completion documents are submitted to relevant persons for approval and where applicable, statutory or regulatory approval
3.6 Approved copies of documents are issued and records are updated in accordance with established procedures

No information

Replaces

State Code	National Code	Title	Type
AYH37	UTGNGS607A	Manage a customer service gas business unit	Unit of competency

Replaced By

State Code	National Code	Title	Type
S8151	UEGNSG122B	Manage a customer service gas business unit	Unit of competency

State Code	National Code	Title	Type
S499	UEG60106	Advanced Diploma of Gas Industry Operations	Qualification