Unit of competency Outline
Date retreived
24/07/2026 2:10 AM AWST
24/07/2026 2:10 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage complex return to work cases
Manage complex return to work cases
Unit of competency
National Code
FNSPIM517
FNSPIM517
State Code
OCZ22
OCZ22
TGA Status
Current
Current
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
22/04/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to analyse barriers to and approaches for managing complex return to work (RTW) cases within an organisation.The unit applies to those who work in the personal injury management sector and have developed communication and organisational skills and a broad knowledge base of the sector. They make judgements regarding recommended actions and the management of injured persons returning to work in the organisation.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Analyse factors, barriers and strategies for managing complex RTW cases
- 1.1 Identify factors and barriers that contribute to a complex RTW case
- 1.2 Identify and analyse the impact and interplay of injuries, pre-existing conditions and secondary conditions on the case
- 1.3 Identify mechanisms to support injured persons available within the organisation
- 1.4 Determine situations where early intervention or changes to RTW management are required
- 1.5 Determine a support strategy for particular issues and complexities
2. Develop individually tailored injury management plan
- 2.1 Identify needs of the injured person and indicators of complex issues and risks
- 2.2 Seek advice from external specialists where required to assist in development of a sustainable RTW plan for injured person
- 2.3 Identify suitable duties, reasonable adjustments and area of work for injured person based on identified needs and advice from specialists as required
- 2.4 Determine a suitable RTW program for the injured person by liaising with the required authorities
- 2.5 Document an RTW plan identifying key duties, requirements, timeframes and expected outcomes
- 2.6 Communicate RTW plan to stakeholders according to health privacy principles
3. Monitor progress of RTW plan and review management of risk factors
- 3.1 Manage RTW plan according to organisational policies and procedures
- 3.2 Liaise with team leader and injured person to monitor progress towards outcomes
- 3.3 Identify and manage barriers, emerging conflicts and issues relating to the RTW plan
- 3.4 Communicate with injured person to minimise confusion and concerns
- 3.5 Review early intervention strategy and make changes as required
- 3.6 Develop solutions and options for future action to attain outcomes with the injured person, required authorities and stakeholders
- 3.7 Escalate issues that cannot be resolved within own work role to required personnel
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWF20 | FNSPIM507 | Manage complex return to work cases | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGN6 | FNS51920 | Diploma of Personal Injury and Disability Insurance Management | Qualification |