Unit of competency Outline

Date retreived
23/07/2026 10:20 PM AWST

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Review and develop ICT maintenance strategies

Review and develop ICT maintenance strategies

Unit of competency
National Code
ICTSAS528
State Code
OBS43
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to review and develop maintenance strategies and supporting processes to achieve continuity of Information and Communications Technology (ICT) operations and business functions.It applies to individuals who apply specialised and technical knowledge in developing strategic initiatives and in performing or organising others to complete complex technical operations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and analyse maintenance requirements
  • 1.1 Identify and document business continuity system malfunction risks according to task requirements
  • 1.2 Identify and document quantification of loss potential
  • 1.3 Identify core business functions and determine organisational service requirements
  • 1.4 Develop and document maintenance strategy according to organisational policies, procedures and requirements
  • 1.5 Submit document to required personnel, seek and respond to feedback
2. Identify and analyse IT system components
  • 2.1 Review organisational systems architecture and configuration documentation
  • 2.2 Conduct equipment and software audit and obtain required information as required
  • 2.3 Determine and document required component and software warranty status according to vendor requirements
  • 2.4 Identify and document recommendation for critical components, software and service arrangements
3. Develop service level agreements
  • 3.1 Determine and document organisational maintenance requirements
  • 3.2 Prepare and document service level agreements (SLAs) according to organisational requirements
  • 3.3 Submit documentation to required personnel, seek and respond to feedback
4. Formulate maintenance strategy
  • 4.1 Analyse and document maintenance options according to business cost constraints, risks and SLAs
  • 4.2 Determine and document maintenance according to SLA and organisational requirements
  • 4.3 Determine and document preventative maintenance schedule according to SLA and organisational requirements
  • 4.4 Submit documentation to required personnel and seek and respond to feedback
5. Define organisational and supplier processes and standards
  • 5.1 Negotiate and create reporting procedures for service requests with client and suppliers
  • 5.2 Determine response time standards with client and suppliers
  • 5.3 Create escalation procedures with client and suppliers
  • 5.4 Set up support function according to business standards and procedures according to industry best practices
No information
No information
Replaces
State Code National Code Title Type
AUW58 ICTSAS510 Review and develop ICT maintenance strategy Unit of competency
State Code National Code Title Type
BFG0 ICT50120 Diploma of Information Technology Qualification
BGJ4 ICT50220 Diploma of Information Technology Qualification