Unit of competency Outline
Date retreived
22/07/2026 9:21 PM AWST
22/07/2026 9:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop business continuity strategy
Develop business continuity strategy
Unit of competency
National Code
BSBCCO501B
BSBCCO501B
State Code
S8056
S8056
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/09/2014
Field of Education
080301 - Business Management
Original Release Date
30/09/2014
Nominal Hours
130
Description
This unit describes the performance outcomes, skills and knowledge required to develop business continuity plans, processes and tools.Business continuity is the stage between a crisis occurring and the implementation of a disaster recovery plan. It is aimed at keeping as many of the business critical operations operating as possible during this period.Competence in this unit requires the development of a business continuity plan that will allow an organisation to continue operating, even if in a diminished capacity or only through business critical functions, until functionality is restored. It also requires analysis, planning, risk assessment and communication.
Notes
Elements and Performance Criteria
1. Evaluate the impact of the situation on business operations
- 1.1 Evaluate immediate impact of situation on business operations
- 1.2 Identify business functions that are potentially impacted
- 1.3 Determine likely timing before normal operations will be restored
- 1.4 Define and agree with stakeholders the parameters (timings) that will determine employment of disaster recovery procedures
- 1.5 Liaise and consult with affected parties and stakeholders
2. Identify business critical functions that must continue
- 2.1 Determine business imperatives that must be addressed or continue
- 2.2 Consider practical options to maintain business critical operations
- 2.3 Consult all major stakeholders and agree on priorities
3. Develop plan to maintain business critical operations
- 3.1 Determine available backup facilities or systems
- 3.2 Map how business critical functions can be continued using a modified approach
- 3.3 Evaluate resourcing requirements
- 3.4 Consider occupational health and safety (OHS) requirements in formation of plan
- 3.5 Determine need for a communication plan to be developed and implemented and document plan as required
- 3.6 Communicate plan to stakeholders
4. Develop plan to update enterprise systems or information when systems become available
- 4.1 Evaluate the impact of modified operations on organisational information systems
- 4.2 Determine resources required to input manually collected data into systems and complete followup action
- 4.3 Work with stakeholders to consider downstream impacts
- 4.4 Develop communication plan to ensure all stakeholders are informed on status
5. Evaluate organisational performance reports
- 5.1 Evaluate effectiveness of business continuity activities
- 5.2 Seek stakeholder feedback
- 5.3 Determine areas for improvement
- 5.4 Modify business continuity plan documentation incorporating improvement areas
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Impacts may include:
damage to facilities
loss of communications
loss of key staff
loss of systems
trauma to staff.
Business functions may include:
despatch of field staff
input of data
provision of services
responding to customer contact
services and products the organisation normally provides.
Disaster recovery procedures may include:
relocation to alternative site
restoration of facility
restoration of technology and data.
Business imperatives may include:
core functions that have significant impact on customers and organisation
functions determined as priority by organisation
functions required by statutory, regulatory or legislative requirements.
Practical options may include:
communication plan
manual recording and processing of transactions
recorded messages on interactive voice response (IVR)
responding to generic questions from available information
taking messages and call back requests
transferring activity to alternative site.
Backup facilities may include:
alternative site
uninterrupted power supply (UPS) - backup power.
Followup action may include:
call back or response to contact
data entry of transactions
enquiry investigation and resolution.
Downstream impacts may include:
impact on competitive position
impact on billing and cash flow
negative media attention
not achieving statutory, regulatory, legislative or organisational requirements
possible negative reaction by customers.
Impacts may include:
damage to facilities
loss of communications
loss of key staff
loss of systems
trauma to staff.
Business functions may include:
despatch of field staff
input of data
provision of services
responding to customer contact
services and products the organisation normally provides.
Disaster recovery procedures may include:
relocation to alternative site
restoration of facility
restoration of technology and data.
Business imperatives may include:
core functions that have significant impact on customers and organisation
functions determined as priority by organisation
functions required by statutory, regulatory or legislative requirements.
Practical options may include:
communication plan
manual recording and processing of transactions
recorded messages on interactive voice response (IVR)
responding to generic questions from available information
taking messages and call back requests
transferring activity to alternative site.
Backup facilities may include:
alternative site
uninterrupted power supply (UPS) - backup power.
Followup action may include:
call back or response to contact
data entry of transactions
enquiry investigation and resolution.
Downstream impacts may include:
impact on competitive position
impact on billing and cash flow
negative media attention
not achieving statutory, regulatory, legislative or organisational requirements
possible negative reaction by customers.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop, implement and review business continuity planning
demonstrate knowledge of organisational, statutory, regulatory and legislative requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
information and databases for analysis activities
relevant legislation, standards and guidelines
training records and minutes of meetings where business continuity has been discussed or training has been implemented.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
review of and discussion about business continuity principles
review of documented business continuity plan
oral and/or written questioning to assess knowledge of technology and systems employed
analysis of stakeholder feedback
review of training records and communication of plan
review of evaluation of actual situations where business continuity plan was employed.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop, implement and review business continuity planning
demonstrate knowledge of organisational, statutory, regulatory and legislative requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
information and databases for analysis activities
relevant legislation, standards and guidelines
training records and minutes of meetings where business continuity has been discussed or training has been implemented.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate
review of and discussion about business continuity principles
review of documented business continuity plan
oral and/or written questioning to assess knowledge of technology and systems employed
analysis of stakeholder feedback
review of training records and communication of plan
review of evaluation of actual situations where business continuity plan was employed.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUJ39 | BSBCUE501 | Develop business continuity strategy | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D693 | BSB50311 | Diploma of Customer Contact | Qualification |
| J708 | CUA60213 | Advanced Diploma of Live Production and Management Services | Qualification |
| J705 | CUA50413 | Diploma of Live Production and Technical Services | Qualification |