Unit of competency Outline
Date retreived
21/07/2026 11:20 PM AWST
21/07/2026 11:20 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer debit card services
Administer debit card services
Unit of competency
National Code
FNSRTS304A
FNSRTS304A
State Code
D4156
D4156
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/07/2014
Field of Education
081101 - Banking And Finance
Original Release Date
28/07/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to provide debit card services and manage associated records.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Process applications for debit transaction cards
- 1.1. Customers are provided with information on debit cards including their usage, terms and conditions and benefits and information gathered from the customer as required to support application for a card
- 1.2. Information provided is checked in accordance with standard procedures for authenticity, accuracy and completeness and an application completed and processed in accordance with procedures
- 1.3. Customers are notified of approval or disapproval of the application
- 1.4. Standard procedures are used to issue customers with debit cards despatched to the branch for collection by the authorised person or card holder or sent by mail
2. Process card transaction
- 2.1. Consultation or referral to other personnel in order to determine transaction details is carried out if required
- 2.2. Card transactions are processed in accordance with organisation's policies and procedures
- 2.3. Complaints and enquiries are processed in accordance with the Electronic Funds Transfer (EFT) Code of Conduct for captured and hot listed cards
3. Administer card database
- 3.1. Card database is administered in accordance with the organisation's policies and procedures
- 3.2. Duplicate transactions and charge-backs are identified and processed according to organisation's policies and procedures
- 3.3. Card security procedures are checked to ensure appropriate procedures are in place
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Cards may include:
a range of debit transaction cards recognised by the organisation.
Information from customers may include but is not limited to:
bills
driver's license
passport
personal identification information such as:
rate notices
social security information.
Other personnel may include:
employees
supervisors/managers.
Card security procedures may include:
confidentiality of information held
encryption to prevent illegal access
hot listed cards reported as stolen or lost, or fraudulent cards
procedures in the event of loss or theft of card
procedures to identify card holder.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Cards may include:
a range of debit transaction cards recognised by the organisation.
Information from customers may include but is not limited to:
bills
driver's license
passport
personal identification information such as:
rate notices
social security information.
Other personnel may include:
employees
supervisors/managers.
Card security procedures may include:
confidentiality of information held
encryption to prevent illegal access
hot listed cards reported as stolen or lost, or fraudulent cards
procedures in the event of loss or theft of card
procedures to identify card holder.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
thoroughly check card database information and customer details
comply with card security procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an integrated card databases and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
thoroughly check card database information and customer details
comply with card security procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to an integrated card databases and data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9904 | FNSRETA304B | Administer debit card services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS82 | FNSRTS304 | Administer debit card services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D703 | FNS30311 | Certificate III in Accounts Administration | Qualification |