Unit of competency Outline

Date retreived
23/07/2026 6:07 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Administer debit card services

Administer debit card services

Unit of competency
National Code
FNSRTS304
State Code
AUS82
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide debit card services and manage associated records.It applies to individuals who, within their limit of responsibility, use specialised knowledge and organisational tools to administer and process financial transactions and services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Process applications for debit transaction cards
  • 1.1 Provide customers with information on debit cards, including their usage, terms and conditions, and benefits
  • 1.2 Gather information from customers as required to support applications for cards
  • 1.3 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures
  • 1.4 Notify customers of approval or disapproval of applications
  • 1.5 Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail
2. Process card transaction
  • 2.1 Consult with or refer to other personnel to determine transaction details, if required
  • 2.2 Process card transactions in accordance with organisational policy and procedures
  • 2.3 Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards
3. Administer card database
  • 3.1 Administer card database in accordance with organisational policy and procedures
  • 3.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures
  • 3.3 Follow card security procedures to ensure appropriate actions are taken
No information
No information
Replaces
State Code National Code Title Type
D4156 FNSRTS304A Administer debit card services Unit of competency
Replaced By
State Code National Code Title Type
OEB84 FNSRTS314 Administer card services Unit of competency