Unit of competency Outline

Date retreived
23/07/2026 5:47 PM AWST

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Attend casino gaming machines

Attend casino gaming machines

Unit of competency
National Code
SITHGAM034
State Code
ODZ89
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110101 - Hospitality
Original Release Date
18/10/2022
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to maintain casino gaming machines, make payouts on them, check security of gaming areas, and provide advice on games offered by the organisation.The unit applies to gaming areas in casinos, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM022 Provide responsible gambling services.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Advise customers on gaming activities.
  • 1.1. Advise customers on gaming activities and features of games according to relevant rules and regulations.
  • 1.2. Explain machine operations to customers as required.
  • 1.3. Respond to customer queries, requests and complaints according to organisational standards.
2. Maintain gaming machines.
  • 2.1. Refill machines according to government, industry and organisational regulations.
  • 2.2. Identify machine faults promptly and correctly.
  • 2.3. Make simple machine repairs with minimum disruption to players, according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
  • 2.4. Identify, mark and report unserviceable machines promptly.
3. Monitor security of gaming areas.
  • 3.1. Observe players and onlookers, noting and reporting unusual practices and behaviours.
  • 3.2. Carry out machine security checks.
  • 3.3. Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and WHS requirements.
  • 3.4. Keep payout and gaming machine record books and keys secure.
  • 3.5. Where appropriate, follow barring procedures according to organisational policies and procedures.
4. Make gaming machine payouts.
  • 4.1. Verify payouts according to organisational procedures.
  • 4.2. Complete payout according to industry and organisational procedures.
  • 4.3. Identify situations where payouts should be refused and refer them to the appropriate person.
  • 4.4. Validate machines and return them to service promptly where appropriate.
  • 4.5. Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.
No information
No information
Replaces
State Code National Code Title Type
AWR56 SITHGAM015 Attend casino gaming machines Unit of competency