Unit of competency Outline

Date retreived
22/07/2026 5:47 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Attend gaming machines

Attend gaming machines

Unit of competency
National Code
SITHGAM202
State Code
WF653
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/01/2013
View on TGA
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to operate and maintain gaming machines, make payouts, check security and provide advice on games offered by the organisation.
Notes
Elements and Performance Criteria
1. Advise customers on gaming activities.
  • 1.1 Advise customers on gaming activities and games features according to relevant rules and regulations.
  • 1.2 Explain artwork and machine operations to customers.
  • 1.3 Display promotional materials and information in suitable locations.
  • 1.4 Respond appropriately and courteously to customer queries, requests and complaints.
2. Operate and maintain gaming machines.
  • 2.1 Operate gaming machines according to design function and organisational practices.
  • 2.2 Clear and refill machines according to government, industry, and organisational regulations.
  • 2.3 Identify machine faults promptly and correctly.
  • 2.4 Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices.
  • 2.5 Identify, mark and report unserviceable machines promptly.
  • 2.6 Observe work health and safety procedures and practices.
3. Monitor security of gaming areas.
  • 3.1 Observe players and onlookers, noting and reporting unusual practices and behaviours.
  • 3.2 Carry out machine security checks.
  • 3.3 Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements.
  • 3.4 Keep voucher and gaming machine record books and cash box keys secure.
  • 3.5 Where appropriate, follow barring procedures according to organisational policy.
4. Make gaming machine payouts.
  • 4.1 Verify payout claims according to organisational procedures.
  • 4.2 Record payout according to industry and organisational procedure.
  • 4.3 Check the identification and age of players as required, prior to payouts.
  • 4.4 Identify situations where payouts should be refused and refer them to the appropriate person.
  • 4.5 Pay winnings to the player and witness them according to government and organisational regulations.
  • 4.6 Validate machines and return them to service promptly where appropriate.
  • 4.7 Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.
  • 4.8 Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards.
5. Operate and maintain coin dispensing equipment.
  • 5.1 Operate coin dispensing equipment according to manufacturer instructions.
  • 5.2 Identify and respond to equipment faults according to individual scope of responsibility.
  • 5.3 Dispense, receive and weigh coins according to industry and organisational procedures.
  • 5.4 Handle cash according to organisational security procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Gaming activities may include:
bingo
calcuttas and sweepstakes
gaming machines
Keno
lotteries
lucky envelopes
miscellaneous games of chance, such as raffles and trade competitions
Totalisator Agency Board (TAB).
Games featuresmay include:
basic player rules and conditions
collection of payments and winnings
odds
promotions
win rates and return to player.
Promotional materials and information may include:
type of material:
brochures
flyers
signs
stickers
type of information:
conduct and rules of games
organisational rules and policies
promotional activities
responsible conduct of gaming
sources of assistance.
Gaming machines include:
approved amusement devices
linked machines
linked progressive jackpot systems
multi-terminal gaming machines
poker machines
progressive and standalone gaming machines
slot machines
standalone games.
Simple machine repairs and maintenance may include:
replacing consumables
resolving:
frozen screens
incorrect payouts.
Payout may include:
cash
cheque
voucher.
Situations where payouts should be refused may include:
illegal credit
machine malfunctions
player ineligibility.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
operate gaming machines correctly
coordinate multiple transactions and activities, including typical customer and equipment problems
provide effective customer service and advice
comply with responsible gaming legislation or requirements
integrate knowledge of:
security issues and requirements
gaming terminology
gaming technologies.
Context of and specific resources for assessment
Assessment must ensure use of:
a fully equipped gaming venue, including:
gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems
applicable header systems
replacement parts, maintenance tools and cleaning materials
cash distribution facility
the venue may be a real industry workplace or simulated industry environment
other people with whom the individual can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance
oral or written questioning to assess knowledge of gaming legislation, codes of practices and organisational procedures
use of case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXCCS303 Provide service to customers.
Replaces
State Code National Code Title Type
S6403 SITHGAM001A Attend gaming machines Unit of competency
Replaced By
State Code National Code Title Type
AWR68 SITHGAM002 Attend gaming machines Unit of competency