Unit of competency Outline
Date retreived
21/07/2026 11:22 PM AWST
21/07/2026 11:22 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Attend gaming machines
Attend gaming machines
Unit of competency
National Code
SITHGAM001A
SITHGAM001A
State Code
S6403
S6403
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/10/2008
Field of Education
110199 - Food And Hospitality, N.e.c.
Original Release Date
28/10/2008
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to conduct day-to-day gaming machine operations. It covers the operation and maintenance of gaming machines, payouts and security of gaming areas and the provision of advice on all games offered by the enterprise.The operation of TAA and Keno are found in the units SITHGAM002A Operate a TAB outlet and SITHGAM003AConduct a Keno game.In some States and Territories, responsible conduct of gambling or gaming is a requirement of state and territory legislation. This is addressed in SITHGAM006A Provide responsible gambling services.
Notes
Elements and Performance Criteria
1 Advise customers on games and gaming activities.
- 1.1 According to relevant rules and regulations, advise customers on available games and gaming activities; basic player rules and conditions; odds, win rates and return to player; collection of payments and winnings; and promotions.
- 1.2 Interpret and explain artwork and machine operations correctly and courteously to customers.
- 1.3 Display promotional materials and information on gaming activities in suitable locations.
- 1.4 Respond to customer queries, requests and complaints appropriately and courteously.
2 Operate and maintain gaming machines.
- 2.1 Operate gaming machines correctly according to their design function and enterprise practices.
- 2.2 Clear and refill machines according to industry, enterprise and government regulations.
- 2.3 Identify machine faults promptly and correctly.
- 2.4 Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and enterprise practices.
- 2.5 Identify unserviceable machines 'out of order' promptly and report them according to enterprise practices and state and territory legislative requirements.
- 2.6 Observe OHS procedures and practices in operating and maintaining machines.
3 Monitor security of gaming areas.
- 3.1 Observe players and onlookers, note any unusual practices and behaviours accurately, and report as appropriate.
- 3.2 Carry out machine security checks according to industry and enterprise procedures.
- 3.3 Identify any breakdowns in security functions or safety and deal with them according to scope of responsibility, enterprise procedures and OHS requirements.
- 3.4 Report breakdowns in security or safety to appropriate persons according to industry and enterprise practices and legislative requirements.
- 3.5 Keep voucher and gaming machine record books and cash box keys secure at all times.
- 3.6 Where appropriate, follow barring procedures according to enterprise policy.
4 Make gaming machine payouts.
- 4.1 Verify payout claims according to enterprise procedures.
- 4.2 Record payout according to industry and enterprise procedure.
- 4.3 Check the identification and age of players where required, according to industry, enterprise and government regulations prior to payouts.
- 4.4 Identify situations where payouts should be refused and refer them to the appropriate person according to enterprise and government regulations.
- 4.5 Pay winnings to the player and witness them according to enterprise and government regulations.
- 4.6 Validate machines and return them to service promptly where appropriate.
- 4.7 Complete payout summaries or issue payout vouchers and balance them with cash, float and machine readings, according to industry and enterprise procedures.
- 4.8 Resolve payout disputes or refer to supervisor according to enterprise policies and customer service standards.
5 Operate and maintain coin dispensing equipment.
- 5.1 Operate coin dispensing equipment according to design function and manufacturer instructions.
- 5.2 Identify equipment faults promptly and correctly, and repair or report them according to individual scope of responsibility.
- 5.3 Dispense coins and receive and weigh them according to industry and enterprise procedures.
- 5.4 Handle cash according to enterprise security procedures.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Games and gaming activities for which advice is given may include:
gaming machines
Totalisator Agency Board (TAB)
Keno
bingo
calcuttas and sweepstakes
lotteries
miscellaneous games of chance, such as raffles and trade competitions
lucky envelopes.
Promotional materials and information include brochures, flyers, signs and stickers, and advertisements in the media and may refer to:
conduct and rules of games
responsible conduct of gaming
sources of assistance
enterprise rules and policies
promotional activities.
Gaming machines include:
poker machines
approved amusement devices
slot machines
multi-terminal gaming machines
progressive and stand-alone gaming machines
stand-alone games
linked machines
linked progressive jackpot systems.
Simple machine repairs and maintenance may include:
replacing globes
fixing coin diverter apparatus faults
unblocking coin jams
resolving frozen screens
resolving incorrect payouts
filling hoppers and clearing jams
replacing printer rolls and ribbons.
Payouts may include:
cash
cheque
voucher.
Situations where payouts should be refused may include:
machine malfunctions
illegal credit
player ineligibility.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Games and gaming activities for which advice is given may include:
gaming machines
Totalisator Agency Board (TAB)
Keno
bingo
calcuttas and sweepstakes
lotteries
miscellaneous games of chance, such as raffles and trade competitions
lucky envelopes.
Promotional materials and information include brochures, flyers, signs and stickers, and advertisements in the media and may refer to:
conduct and rules of games
responsible conduct of gaming
sources of assistance
enterprise rules and policies
promotional activities.
Gaming machines include:
poker machines
approved amusement devices
slot machines
multi-terminal gaming machines
progressive and stand-alone gaming machines
stand-alone games
linked machines
linked progressive jackpot systems.
Simple machine repairs and maintenance may include:
replacing globes
fixing coin diverter apparatus faults
unblocking coin jams
resolving frozen screens
resolving incorrect payouts
filling hoppers and clearing jams
replacing printer rolls and ribbons.
Payouts may include:
cash
cheque
voucher.
Situations where payouts should be refused may include:
machine malfunctions
illegal credit
player ineligibility.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to use technical skills to operate gaming machines and provide effective customer service and advice
awareness of security issues and compliance with security procedures in gaming operations
compliance with responsible gaming legislation or requirements
ability to apply terminology and knowledge of software and hardware correctly to gambling operations.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped gaming venue, including:
gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems
applicable header systems
replacement parts, maintenance tools and cleaning materials
coin dispensing equipment, and cash and coin buckets
cash distribution facility
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities, including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance
oral or written questions to assess knowledge of gaming legislation, codes of practices and enterprise procedures
case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to use technical skills to operate gaming machines and provide effective customer service and advice
awareness of security issues and compliance with security procedures in gaming operations
compliance with responsible gaming legislation or requirements
ability to apply terminology and knowledge of software and hardware correctly to gambling operations.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped gaming venue, including:
gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems
applicable header systems
replacement parts, maintenance tools and cleaning materials
coin dispensing equipment, and cash and coin buckets
cash distribution facility
interaction with others to allow opportunities to respond to different customer service requirements and issues
integration and management of multiple transactions and activities, including typical customer and equipment problems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance
oral or written questions to assess knowledge of gaming legislation, codes of practices and enterprise procedures
case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITHGAM006A Provide responsible gambling services.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2106 | THHBG01B | Attend gaming machines | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF653 | SITHGAM202 | Attend gaming machines | Unit of competency |
