Unit of competency Outline

Date retreived
22/07/2026 10:36 PM AWST

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Establish and maintain client user liaison

Establish and maintain client user liaison

Unit of competency
National Code
ICTSAS502
State Code
AUW51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to establish and maintain client user liaison in an information and communications technology (ICT) environment, post support implementation. This occurs after the business critical functions have been determined.It applies to individuals who are responsible for system and business analysis and administration, and liaising with clients to ensure that their requirements are fully met.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine support areas
  • 1.1 Identify and record information communications technology used in the organisational unit
  • 1.2 Identify stakeholders of the system
  • 1.3 Identify organisational structure, culture and politics related to support requirements
  • 1.4 Determine the level of support required by each organisational unit
2. Develop support procedures
  • 2.1 Contact organisational units as required to verify support needs
  • 2.2 Establish procedures for providing required support, including method of contact, frequency of meetings and reporting
  • 2.3 Document agreed procedures or service level agreement (SLA)
3. Assign support personnel
  • 3.1 Identify ICT skills required to assist each organisational unit with support activities
  • 3.2 Assign personnel according to human resource processes
  • 3.3 Verify availability of selected personnel
  • 3.4 Provide support using agreed procedures
  • 3.5 Obtain feedback from appropriate persons on a regular basis
No information
No information
Replaces
State Code National Code Title Type
D8089 ICASAS502A Establish and maintain client user liaison Unit of competency