Unit of competency Outline

Date retreived
23/07/2026 1:08 PM AWST

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Sell automotive products and services

Sell automotive products and services

Unit of competency
National Code
AURSCA005
State Code
AXB26
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/04/2016
View on TGA
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
080501 - Sales
Original Release Date
13/07/2016
Nominal Hours
20
Description
This unit describes the performance outcomes required to sell products and services in an automotive retail environment. It involves identifying potential sales opportunities, and presenting, demonstrating and selling a range of automotive products and services.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Engage customer and identify potential sale
  • 1.1 Welcoming customer environment is maintained and customer is approached in a timely and professional manner according to workplace procedures
  • 1.2 Appropriate interpersonal skills are used to engage the customer
  • 1.3 Customer needs and expectations for specific products and services are identified through questioning and active listening
2. Present and demonstrate product or service to customer
  • 2.1 Product or service options that best meet customer needs are selected
  • 2.2 Product or service features, functions and accessories are explained and demonstrated, eliciting customer interaction
  • 2.3 Customers are given the opportunity, if appropriate, to test or trial the product or service
  • 2.4 Customers are assisted to identify their preferred option
3. Obtain customer agreement to purchase product or service
  • 3.1 Price for product or service is discussed or negotiated and agreed
  • 3.2 Sale is made using appropriate closing technique
  • 3.3 Sale is processed and documented according to workplace procedures
4. Complete transaction and customer follow-up procedures
  • 4.1 Product or service transaction is supplied or delivered to customer according to supplier specifications and workplace delivery procedures
  • 4.2 Customer satisfaction is determined and remedial action is taken as required to maximise repeat business or referral opportunities
  • 4.3 Opportunities for value adding or repeat sales are identified and follow-up action is taken as required
  • 4.4 Customer records are completed and plans are developed for follow-up of potential new sales of products and services
No information
No information
Replaces
State Code National Code Title Type
WF358 AURSCA2005 Sell products Unit of competency
Replaced By
State Code National Code Title Type
OCL79 AURSCA105 Sell automotive products and services Unit of competency