Unit of competency Outline
Date retreived
23/07/2026 11:14 PM AWST
23/07/2026 11:14 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use strategies to respond to routine workplace problems
Use strategies to respond to routine workplace problems
Unit of competency
National Code
FSKLRG09
FSKLRG09
State Code
WG271
WG271
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/01/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
30/01/2015
Nominal Hours
15
Description
This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to respond to workplace problems
- 1.1 Identify routine workplace problems
- 1.2 Investigate a range of strategies for responding to workplace problems
2. Propose problem solving strategies
- 2.1 Identify a potential workplace problem
- 2.2 Identify factors contributing to the selected workplace problem
- 2.3 Propose appropriate problem solving strategies
3. Review problem solving strategies
- 3.1 Seek feedback from appropriate person
- 3.2 Record and review feedback
- 3.3 Revise strategies as appropriate
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBL43 | FSKLRG009 | Use strategies to respond to routine workplace problems | Unit of competency |
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|---|---|---|---|
| AWJ1 | CHC24015 | Certificate II in Active Volunteering | Qualification |
| AWJ7 | CHC22015 | Certificate II in Community Services | Qualification |
| BAA0 | SIR20216 | Certificate II in Retail Services | Qualification |
| J545 | FSK20113 | Certificate II in Skills for Work and Vocational Pathways | Qualification |
| AYX0 | SIS20115 | Certificate II in Sport and Recreation | Qualification |