Qualification Outline
22/07/2026 3:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Retail Services
Certificate II in Retail Services
SIR20216
BAA0
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 21/10/2020 | Current | Approved |
| 2.00 | 12/09/2019 | Replaced | Approved |
| 1.00 | 31/03/2016 | Replaced | Approved |
Description
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Twelve (12) units must be completed:- seven (7) core units
- five (5) elective units, consisting of:
- three (3) units from the list below
- two (2) units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All seven (7) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWX02 | SIRXPDK001 | Advise on products and services | 25 | Unit of competency |
| AWX25 | SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | 40 | Unit of competency |
| AWW89 | SIRXWHS002 | Contribute to workplace health and safety | 20 | Unit of competency |
| AWX30 | SIRXCEG001 | Engage the customer | 35 | Unit of competency |
| AWW99 | SIRXRSK001 | Identify and respond to security risks | 25 | Unit of competency |
| AWX13 | SIRXIND003 | Organise personal work requirements | 15 | Unit of competency |
| AWX17 | SIRXIND001 | Work effectively in a service environment | 35 | Unit of competency |
2. Elective Units
Five (5) elective units must be completed, with at least three (3) chosen from the list below.
Please refer to the packaging rules for the full details of available options
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J144 | SIR20212 | Certificate II in Retail Services | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships