Unit of competency Outline
Date retreived
23/07/2026 1:11 PM AWST
23/07/2026 1:11 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage rail passenger operations
Manage rail passenger operations
Unit of competency
National Code
TLIL5071A
TLIL5071A
State Code
WI837
WI837
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
039907 - Rail Operations
Original Release Date
21/03/2014
Nominal Hours
35
Description
This unit involves the skills and knowledge required to manage rail passenger operations. It includes preparing to manage rail passenger operations, optimising rail passenger operations, incorporating rail passenger safety requirements into the organisational safety management system, and developing and implementing rail passenger emergency response procedures in accordance with legislative, regulatory and organisational requirements. Licensing or certification requirements are not applicable to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare to manage rail passenger operations
- 1.1 Goals of rail passenger operations are identified and explained
- 1.2 Principal factors involved in rail passenger operations are identified and outlined
- 1.3 Hardware, staff and information resources for rail passenger operations are identified and obtained
- 1.4 Methods by which rail passenger operations can be measured are identified and implemented
- 1.5 Australian and international Standards used in rail passenger operations are identified, explained and followed
2 Optimise rail passenger operations
- 2.1 Factors that contribute to optimal rail passenger operations are identified and explained
- 2.2 Strategies for ensuring optimal rail passenger operations are maintained are developing and implemented
- 2.3 Methods by which optimal rail passenger operations can be measured are developed and applied
- 2.4 Information and decision support systems that aid optimal rail passenger operations are identified, explained and used
3 Incorporate rail passenger safety requirements into organisational safety management system
- 3.1 Safety management system elements that contribute to rail passenger operations are identified and explained
- 3.2 Plans used to implement staff safeworking practices in passenger operations are identified and explained
- 3.3 Communication protocols used to implement plans for safe passenger operations are identified, explained and applied
- 3.4 Hardware equipment used in pro-active safe passenger operations is identified, explained, obtained and maintained
- 3.5 Staff resources used in safe passenger operations are identified, explained and obtained
4 Develop and implement rail passenger emergency response procedures
- 4.1 Emergency equipment used in event response is confirmed and documented
- 4.2 Rail passenger emergency response procedures are communicated to relevant personnel in accordance with organisational policies and procedures
- 4.3 Post event reporting requirements are identified, explained and documented
- 4.4 Rail passenger emergency response training requirements are planned and actioned in accordance with organisational policies and procedures
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Rail passenger operations may include:
interface with maintenance activities
onboard customer service
passenger management
revenue protection activities
station operations
ticketing operations
train scheduling and crew roster support
Resources may include:
computer systems
equipment used for passenger management (passenger information display systems [PIDs], seats, barriers)
equipment used for response situations
maintenance personnel
rolling stock/trains
station personnel
train crew personnel
Information may include:
audit program information
compliance and enforcement regime
rail regulatory requirements
safety notices
special event arrangements
timetables and alterations to schedules
Safety requirements may include:
applying first aid or managing first aid resources
ensuring emergencies and incidents are properly managed
identifying and managing risk
protecting persons from injury
protecting property from damage
reporting requirements
Emergencies may include:
collisions
crowding due to special events
derailments
environmental pollution or contamination
equipment failures
personal injuries
non-lawful activities of public
Rail passenger operations may include:
interface with maintenance activities
onboard customer service
passenger management
revenue protection activities
station operations
ticketing operations
train scheduling and crew roster support
Resources may include:
computer systems
equipment used for passenger management (passenger information display systems [PIDs], seats, barriers)
equipment used for response situations
maintenance personnel
rolling stock/trains
station personnel
train crew personnel
Information may include:
audit program information
compliance and enforcement regime
rail regulatory requirements
safety notices
special event arrangements
timetables and alterations to schedules
Safety requirements may include:
applying first aid or managing first aid resources
ensuring emergencies and incidents are properly managed
identifying and managing risk
protecting persons from injury
protecting property from damage
reporting requirements
Emergencies may include:
collisions
crowding due to special events
derailments
environmental pollution or contamination
equipment failures
personal injuries
non-lawful activities of public
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVI36 | TLIL5071 | Manage rail passenger operations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J807 | TLI50613 | Diploma of Rail Operations Management | Qualification |