Unit of competency Outline

Date retreived
23/07/2026 4:30 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain business technology

Maintain business technology

Unit of competency
National Code
BSBITS401A
State Code
D0778
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
24/09/2008
View on TGA
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
15/09/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Maintain performance of hardware and software
  • 1.1. Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements
  • 1.2. Use operating system, drive and disk structure, reports and files to identify performance problems
  • 1.3. Maintain disk drives and peripherals according to manufacturers' and organisational requirements
  • 1.4. Replace consumables in accordance with manufacturers' and organisational requirements
2. Provide basic system administration
  • 2.1. Carry out system back-up procedure at regular intervals according to organisational and system requirements
  • 2.2. Install and operate software applications in accordance with developers' and organisational requirements
  • 2.3. Maintain and update security access procedures in line with organisational requirements
  • 2.4. Ensure that licence for use of software is used, checked and recorded in accordance with organisational requirements
  • 2.5. Regularly maintain and update virus programs in accordance with organisational requirements
3. Identify future technology requirements
  • 3.1. Maintain knowledge of current and new technology by regularly accessing sources of information
  • 3.2. Identify and develop improved technology systems using feedback from clients and colleagues
  • 3.3. Assess existing technology against newly available technology to determine future needs and priorities
  • 3.4. Identify and select new technologies to achieve and maintain continuous organisational development
  • 3.5. Obtain management and budget approval for new selected technologies
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational and system requirements may include:
back-up procedures
Code of Conduct
ethical standards
legal and organisational policy/guidelines and requirements
maintenance of customised software
OHS policies, procedures and programs
quality assurance and/or procedures manuals
register of licenses
restore procedures
security and confidentiality procedures
software licence documentation
storage of information technology documentation
storage retrieval and type of product licenses
updating of virus protection systems
Disk drive and peripherals maintenance may include:
backing up files before major maintenance
checking hard drive for errors
cleaning dust from internal and external surfaces
creating more free space on the hard disk
defragmenting the hard disk
deleting unwanted files
reviewing programs
using up-to-date anti-virus programs
Consumables may include:
disks
magnetic tape and cassettes
print heads
print media
printer ribbons and cartridges
Software may include:
accounting applications
commercial software applications
database applications
internet/intranet/extranet related programs
organisation-specific software
presentation applications
spreadsheet applications
word processing applications
Technology may include:
client services
computers
data transfer devices
modems
peripherals, including:
printers, scanners, tape cartridges
speakers, multimedia kits
personal computer, modems
input equipment such as mouse, touch pad, keyboard, pens
mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers
Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394)
photocopiers
printers
scanners
software
Sources of information may include:
computer hardware manufacturers
computer magazines and journals
computer software designers
industry associations
internal/external clients
internet
retail outlets
seminars, workshops and training sessions
trade fairs
Improved technology systems may include:
access protocols
cable data transmissions
delivery and installation systems
hardware upgrades
implementing a new system
maintenance options
multimedia
networking options
new hardware
new software
resource usage monitoring
software upgrades
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
installing software and hardware
organising and accessing software, materials and consumables
maintaining technology security and maintenance systems
knowledge of costs and benefits of technology maintenance strategies.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of technology maintenance and security procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of general features and capabilities of current industry accepted hardware and software products.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other information and communications technologyor general administration units.
Replaces
State Code National Code Title Type
C3554 BSBCMN406A Maintain business technology Unit of competency
Replaced By
State Code National Code Title Type
S8077 BSBITS401B Maintain business technology Unit of competency