Elements and Performance Criteria

Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:
personal work areas within an organisation or on a worksite
residential or business addresses in an area

Dependent on the type of pick-up and delivery service being provided, resources may include:
communications technology such a mobile
sorting and processing equipment (where applicable)
street maps or layouts of buildings or sites
directories of addresses within an organisation
telephone directories
delivery technology such as a delivery satchel, trolley, bicycle or motorcycle (where applicable)

Items to be picked up or delivered may include:
letters
parcels
boxes
files
bulky items

Special items may include:
fragile items
bulky items
heavy items
registered items

Ways in which items may be kept secure include:
packing them in the bags/satchels provided
storing them in a locked storage area or bag
ensuring that items are not dropped or damaged
ensuring that items are kept under close observation during delivery and pick-up operations

Dependent on the type of pick-up and delivery service being provided, transactions may include:
cash
cheques
credit arrangements
other non-cash forms of transaction

Information and documents may include:
applicable regulations
standard operating procedures applicable to work role
quality standards applicable to work role
records of deliveries and pick-ups
receipts for items picked up
receipts for transactions completed
records of financial transactions
records and customer advice in situations where delivery or pick-up could not be completed

Applicable legislation, regulations and codes may include:
applicable regulations
relevant Australian Standards and related requirements
relevant state/territory OH&S legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace