Unit of competency Outline
Date retreived
23/07/2026 10:25 PM AWST
23/07/2026 10:25 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Complete courier delivery operations
Complete courier delivery operations
Unit of competency
National Code
TLIPC1004A
TLIPC1004A
State Code
D5320
D5320
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
27/07/2012
Field of Education
061301 - Occupational Health And Safety
Original Release Date
27/07/2012
Nominal Hours
40
Description
This unit covers the fundamental knowledge and skills required to complete real or simulated courier delivery operations. It includes clarifying and organising the operations, planning the pick-up and delivery route(s), picking up item(s) from customers, delivering items to correct addresses, completing transactions with customers and maintaining records of courier delivery operations. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Clarify and organise pick-up and delivery operations
- 1.1 Work requirements and specific customer needs are interpreted and, where necessary, clarified
- 1.2 Pick-up and delivery points are located
- 1.3 Size, weight and configuration of items to be delivered are identified and where necessary measured
- 1.4 Resources required to facilitate pick-up and delivery are identified and prepared for use
2Plan pick-up and delivery route
- 2.1 Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
- 2.2 Items to be delivered are sorted accurately into route order
- 2.3 Items to be delivered are handled in a manner that minimises the risk of damage
- 2.4 Special items are identified accurately
- 2.5 Items to be delivered are organised into bundles and kept in sequence for delivery
- 2.6 Items to be delivered are handled securely
3Pick-up items to be delivered
- 3.1 Items are picked up within specified times
- 3.2 Items are kept secure to minimise the risk of damage, theft, misdelivery and loss
- 3.3 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services
4Deliver items to correct addresses
- 4.1 Deliveries are completed within specified times
- 4.2 Items are kept secure to minimise the risk of damage, theft, misdelivery and loss
- 4.3 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately
- 4.4 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services
5Complete transactions with customers
- 5.1 Amount owing is noted from the delivery advice or invoice and customer is advised
- 5.2 Transactions (where applicable) are completed in accordance with workplace policy and procedures
- 5.3 In the case of cash transactions, amount tendered is checked and the correct change is calculated and given
6Maintain records of courier delivery operations
- 6.1 Incidents involving customers that occur, or hazards identified during the delivery, are reported accurately to the relevant person
- 6.2 Undelivered and undeliverable items are processed in accordance with workplace policies and procedures
- 6.3 Documentation and records are completed, checked for accuracy and given promptly to the appropriate persons
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:
personal work areas within an organisation or on a worksite
residential or business addresses in an area
Dependent on the type of pick-up and delivery service being provided, resources may include:
communications technology such a mobile
sorting and processing equipment (where applicable)
street maps or layouts of buildings or sites
directories of addresses within an organisation
telephone directories
delivery technology such as a delivery satchel, trolley, bicycle or motorcycle (where applicable)
Items to be picked up or delivered may include:
letters
parcels
boxes
files
bulky items
Special items may include:
fragile items
bulky items
heavy items
registered items
Ways in which items may be kept secure include:
packing them in the bags/satchels provided
storing them in a locked storage area or bag
ensuring that items are not dropped or damaged
ensuring that items are kept under close observation during delivery and pick-up operations
Dependent on the type of pick-up and delivery service being provided, transactions may include:
cash
cheques
credit arrangements
other non-cash forms of transaction
Information and documents may include:
applicable regulations
standard operating procedures applicable to work role
quality standards applicable to work role
records of deliveries and pick-ups
receipts for items picked up
receipts for transactions completed
records of financial transactions
records and customer advice in situations where delivery or pick-up could not be completed
Applicable legislation, regulations and codes may include:
applicable regulations
relevant Australian Standards and related requirements
relevant state/territory OH&S legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:
personal work areas within an organisation or on a worksite
residential or business addresses in an area
Dependent on the type of pick-up and delivery service being provided, resources may include:
communications technology such a mobile
sorting and processing equipment (where applicable)
street maps or layouts of buildings or sites
directories of addresses within an organisation
telephone directories
delivery technology such as a delivery satchel, trolley, bicycle or motorcycle (where applicable)
Items to be picked up or delivered may include:
letters
parcels
boxes
files
bulky items
Special items may include:
fragile items
bulky items
heavy items
registered items
Ways in which items may be kept secure include:
packing them in the bags/satchels provided
storing them in a locked storage area or bag
ensuring that items are not dropped or damaged
ensuring that items are kept under close observation during delivery and pick-up operations
Dependent on the type of pick-up and delivery service being provided, transactions may include:
cash
cheques
credit arrangements
other non-cash forms of transaction
Information and documents may include:
applicable regulations
standard operating procedures applicable to work role
quality standards applicable to work role
records of deliveries and pick-ups
receipts for items picked up
receipts for transactions completed
records of financial transactions
records and customer advice in situations where delivery or pick-up could not be completed
Applicable legislation, regulations and codes may include:
applicable regulations
relevant Australian Standards and related requirements
relevant state/territory OH&S legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S5861 | TLIPC407A | Complete courier delivery operations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVH97 | TLIPC1004 | Complete courier delivery operations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J193 | TLIPC110 | Certificate I in Transport and Logistics (Pathways) | Qualification |