Elements and Performance Criteria

RANGE STATEMENT
10) This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.
This Unit shall be demonstrated in relation to managing a customer service gas business unit.
The following constants and variables included in the element/Performance Criteria in this unit are fully described in the Definitions Section of this volume and form an integral part of the Range Statement of this unit:
Resources
Appropriate persons (6)
Relevant persons
Legislative requirements
Effective communication (6)
Relevant documentation (6)
Records and reports (6)
Business plans and marketing plans

EVIDENCE GUIDE
9) The Evidence Guide forms an integral part of this Unit and shall be used in conjunction with all components parts of this unit and performed in accordance with the Assessment Guidelines of this Training Package.

Overview of Assessment
9.1)

Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry’s preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with industry and regulatory policy in this regard.

Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.

The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment. Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practised.

These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included in the Assessment Guidelines of this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit
9.2)

Before the critical aspects of evidence are considered all prerequisites shall be met.

Evidence for competence in this unit shall be considered holistically. Each element and associated Performance Criteria shall be demonstrated on at least two occasions. Evidence shall comprise:

A representative body of Performance Criteria demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:

Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the Performance Criteria and range

Apply sustainable energy principles and practices as specified in the Performance Criteria and range

Demonstrate an understanding of the essential knowledge and associated skills as described in this unit to such an extent that the learner’s performance outcome is reported in accordance with the preferred approach; namely a percentile graded result, where required by the regulated environment

Demonstrate an appropriate level of employability skills

Conduct work observing the relevant Anti discrimination legislation, regulations, polices and workplace procedures

Demonstrate performance across a representative range of contexts from the prescribed items below:



Range of tools/equipment/procedures/workplace


Group No
The minimum number of items on which skill is to be demonstrated
Item List


A
At least 3
Resources:
Appropriate/relevant persons
Materials, tools and equipment
Personal protective equipment
Company standard operating procedures
Equipment manuals
Training resources


B
At least 2
Appropriate persons:
Organisation employees
Contractors
Maintenance persons
Appropriately experienced and qualified persons
Site security persons


C
At least 5
Relevant persons:
Other supervisors
Managers
Inter-company departments
Other utilities
Consultants
Council representatives
Government bodies/agencies
Producers
Transporters
Shippers
Customers
Landowners/Traditional landowners


D
All
Legislative requirements:
Occupational Health and Safety legislation
Relevant Government Acts, regulations and codes of practice
Australian Standards and Codes of Practice
Environmental legislative requirements


E
All
Effective communication:
Verbal directions
Relevant documentation
Projects records/reports
Presentations and meetings


F
At least 4
Relevant documentation:
Company business plans and marketing plans
Business projections
Budgets and forecasts
Profit and loss statements
Company standard operation and safety procedures/management plans and policies
Company forms and files
OHS, legislation and codes of practice
Relevant Government Acts, regulations and codes of practice
Environmental legislative requirements
Quality assurance
Commercial agreements


G
At least 2
Records and reports:
Business plans and marketing plans
KPI's reports
Financial reports and forecasts
Monthly statements/invoices
Persons reports
Lost time Injury reports
Debtor/creditor reports


H
All
Understanding of concepts and skills for Gas Industry supervisors
Communication for Gas Industry supervisors
Understanding of project management techniques
Managing environmental and cultural sensitive issues


I
At least one occasion
Deal with an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items

Context of and specific resources for assessment
9.3)

This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:

OHS policy and work procedures and instructions.

Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this Unit.

Appropriate environmental regulation and work practices.

Appropriate organisational requirements.

Appropriate work environment, equipment and tools.

In addition to the resources listed above in, Context of and specific resources for assessment, evidence should show demonstrated competency in Manage a customer service gas business unit

Assessment of this competency must also be undertaken in either an actual workplace or under a simulated work environment. Assessment must also integrate the employability skills.

Method of assessment
9.4)

This Unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’.

Note: Competent performance with inherent safe working practices is expected in the Industry to which this Unit applies. This requires that the specified Essential Knowledge and Associated Skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the Essential Knowledge and Associated Skills described in this unit.

Concurrent assessment and relationship with other units
9.5)

There are no recommended concurrent assessments with this unit, however in some cases efficiencies may be gained in terms of learning and assessment effort being concurrently managed with allied Units where listed.

UEGNSG117B
Plan and implement the data acquisition and metering requirements of a gas system

UEGNSG118B
Select and commission equipment to meet pressure and temperature control specifications

UEGNSG119B
Manage workplace risk

UEGNSG120B
Manage gas system environmental compliance

UEGNSG121B
Prepare and design specifications for a gas system

UEGNSG115B
Manage gas system projects

UEGNSG123B
Manage financial resources

UEGNSG116B
Manage physical resources