Unit of competency Outline

Date retreived
23/07/2026 3:14 AM AWST

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Provide customer service in a dry cleaning or laundry enterprise

Provide customer service in a dry cleaning or laundry enterprise

Unit of competency
National Code
MSTDC2010
State Code
OBL93
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/01/2020
View on TGA
State Implementation and Classification
Approved Date
06/05/2020
Field of Education
080501 - Sales
Original Release Date
06/05/2020
Nominal Hours
50
Description
This unit of competency describes the skills and knowledge required to provide service to dry cleaning or laundry customers. It applies to interacting with customers to identify and satisfy customer requirements, including referral to appropriate personnel where applicable.Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Establish customer requirements
  • 1.1 Identify safe work requirements to support customer service
  • 1.2 Seek information from customer to determine the service they require
  • 1.3 Outline available services with the customer and discuss specific options for dry cleaning or laundry needs based on customer needs
  • 1.4 Identify situations that need additional assistance and refer customer to appropriate service
  • 1.5 Determine service charges and confirm with customer
2. Interact with customer to process required service
  • 2.1 Identify or confirm article, fabric and dry cleaning or laundry requirements
  • 2.2 Complete instructions, including special attention tags, to identify article and cleaning requirements
  • 2.3 Process customer records and reference dockets, including record of damage
  • 2.4 Hang or store articles ready for dry cleaning or laundry in accordance with workplace procedures
  • 2.5 Retrieve cleaned article and carry out a final check to ensure customer requirements have been met
  • 2.6 Present article to customer and process transaction through point of sale equipment in accordance with workplace procedures
3. Handle customer complaints
  • 3.1 Acknowledge any customer complaints and clarify specific difficulties
  • 3.2 Propose options to resolve complaints and negotiate a suitable solution with customer
  • 3.3 Notify relevant staff and identify strategies to avoid or resolve complaints
  • 3.4 Refer customer to other sources if they need further assistance
No information
No information
Replaces
State Code National Code Title Type
BAX33 MSTDC2001 Provide customer service in a dry cleaning or laundry enterprise Unit of competency