Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information and cultural services organisations may include:
archives
co-located local government services, such as:
council
gallery
library
museum
tourist information centre
community advisory organisations or bureaus
cultural centres
government departments, agencies or shopfronts
libraries, such as:
business
law
medical
national and state
public and private
school
TAFE
university
museums
online service providers
records and information management services.
Sources of informationmay include:
copyright agencies
electronic and print media and information resources
employer and employee associations
events, such as:
conferences
exhibitions
trade fairs
training sessions
workshops
government bodies
induction kits
industry and professional associations
libraries and archives
online social media
policy and procedures manuals
publications
union representatives and other sources of industrial relations information
websites.
Relevant personnelmay include:
archivists
gallery staff
information managers
library staff
management
museum staff
records managers
supervisors
work and professional colleagues.
Key servicesmay relate to:
archives
arrangement and description of physical and digital collections
conservation of:
artefacts
documents of historical or other significance
information resources
cultural heritage
education
events
exhibitions
facility and equipment hire
access to information
lending
museums
preservation of physical and digital collections
promotion of information literacy and lifelong learning
promotion of reading and literature
promotion of visual and performing arts
reader advice
records and information management
retail
storage of physical and digital collections
virtual and online services
visitors
websites.
Other industries may include:
community development
community recreation
education
hospitality
information technology
innovation and commercialisation
local government
the arts
tourism.
Trends and emerging technologiesmay relate to:
changing nature of client groups, and work and industry structures
community sentiment
equipment
government policies and initiatives
funding models
increasing broadband services
legislative changes in areas, such as digital copyright
organisational restructures
outsourcing
technology
terminology
social media
software applications.
Opportunitiesmay include:
activities organised by other organisations
community activities
events, such as:
conferences
seminars
social events
trade fairs
face-to-face and electronic networking opportunities, such as:
e-lists
email alerts
meetings of special interest groups
newsletters
formal and informal mentoring relationships
workshops and training sessions.
Employment and volunteer opportunities and conditionsmay relate to:
award provisions
basic rights and responsibilities of employers, employees and volunteers
career pathways
codes of conduct
employment conditions
enterprise bargaining agreements
experience
interviews
job and skill requirements
job applications
job roles and descriptions
organisational charts
professional ethics
qualifications
résumés
selection criteria and process.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
research and analyse information about organisations providing information and cultural services
maintain currency of information
prepare a résumé and application letter for a job role or volunteer opportunity that addresses the selection criteria.
Context of and specific resources for assessment
Assessment must ensure:
access to:
a range of relevant and current industry information sources
appropriate technology to research and apply industry information
availability of relevant personnel.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence
review of third-party workplace reports of onthejob performance by the candidate
evaluation of candidate’s response to different scenarios showing ability to apply knowledge to different industry contexts and situations
verbal or written questioning to assess knowledge of different aspects of the information and cultural services industries.
Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBWOR203A Work effectively with others.