Qualification Outline
21/07/2026 11:22 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Information and Cultural Services
Certificate II in Information and Cultural Services
CUL20111
D694
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 20/12/2011 | Current | Approved |
Description
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job roles
Possible job roles relevant to this qualification include:
customer service officer - galleries, libraries, archives, records and museums
library assistant
gallery attendant
museum attendant.
Schedule
Packaging Rules
Total number of units = ten (10)Five (5) core units plus
Five (5) elective units of which:
- five (5) units may be from the elective units listed below
- two (2) units may be from a Certificate II or III level qualification in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
1. Core Units
All five (5) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0651 | BSBCUS201A | Deliver a service to customers | 40 | Unit of competency |
| D9414 | CULIND201A | Develop and apply knowledge of information and cultural services | 60 | Unit of competency |
| D7845 | ICAICT203A | Operate application software packages | 60 | Unit of competency |
| D0887 | BSBOHS201A | Participate in OHS processes | 15 | Unit of competency |
| D1026 | BSBWOR203A | Work effectively with others | 20 | Unit of competency |
2. Elective Units
Five (5) units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C722 | CUL20104 | Certificate II in Library-Information Services | Qualification |
| C888 | CUL20204 | Certificate II in Museum Practice | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZM9 | CUA20515 | Certificate II in Information and Cultural Services | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships