Unit of competency Outline

Date retreived
23/07/2026 1:42 AM AWST

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Identify and provide initial information to potential new clients

Identify and provide initial information to potential new clients

Unit of competency
National Code
FNSSAM413
State Code
OEB81
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/06/2022
View on TGA
State Implementation and Classification
Approved Date
07/12/2022
Field of Education
080501 - Sales
Original Release Date
07/12/2022
Nominal Hours
15
Description
This unit describes the skills and knowledge required to identify and establish rapport with potential client prospects using networks, leads and research skills.The unit applies to individuals who provide specialised product knowledge and use a range of interpersonal, communication and promotional skills when interacting with clients. Initial contact may happen over the phone or email, in person, at conferences and presentations, or through a variety of networking opportunities.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Create rapport with prospective client
  • 1.1 Connect with prospective clients using existing networks, leads, and research skills
  • 1.2 Provide general introduction to own organisation and values, role of advisers, and experience to potential client
  • 1.3 Provide information about available products and services
2. Identify prospective client’s needs and gather information
  • 2.1 Identify prospective client’s needs and goals
  • 2.2 Identify prospect’s personal, financial and/or business details according to legislative and regulatory requirements
3. Respond to client questions and gather information
  • 3.1 Identify and respond to prospective client’s questions and concerns
  • 3.2 Inform client of next steps, and expected timeframes
  • 3.3 Confirm whether client would like to proceed, and initiate next steps, as required
4. Manage prospective client information
  • 4.1 Evaluate initial range of options and prepare for next contact
  • 4.2 Record client’s needs and relevant information according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AUS98 FNSSAM403 Prospect for new clients Unit of competency