Qualification Outline
23/07/2026 12:02 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in General Insurance
Certificate IV in General Insurance
FNS41422
BHU5
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 23/09/2022 | Current | Approved |
| 1.00 | 15/06/2022 | Replaced | Approved |
Description
This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- three (3) core units plus
- nine (9) elective units, of which:
- at least seven (7) must be from the elective units listed below
- up to two (2) may be from this qualification or any currently endorsed Certificate III or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCZ44 | FNSINC412 | Apply and maintain knowledge of financial products and services | 40 | Unit of competency |
| OAQ34 | BSBXCM401 | Apply communication strategies in the workplace | 45 | Unit of competency |
| OBR53 | FNSINC411 | Conduct work according to professional practices in the financial services industry | 25 | Unit of competency |
2. Elective Units
At least seven (7) units must be chosen from the elective units listed below. Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFX6 | FNS41420 | Certificate IV in General Insurance | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships