Elements and Performance Criteria

Organisational procedures may include:
Plan of care
Program plan
Workplace practices
Care plan
Code of conduct

Changes in needs and circumstances may include:
Behaviour
Physical capabilities
Financial
Emotional
Family support
Housing

Reports may be verbal or written and may be:
By telephone
Face to face
Verbal 'handovers' at the end of a shift
Written
Notes
Memos
Reports
Client records

Appropriate persons from whom advice might be sought include:
Colleagues
Immediate supervisor
Registered or enrolled nurse
General practitioner
Other health workers
Administrator
Relatives

Critical aspects of evidence:
Contributes information and opinions to service delivery strategy

Essential knowledge:
Own role and responsibilities delivery services
Quality improvement processes of the organisation
Roles and responsibilities of other workers
Relevant policies, protocols, and practices of the organisation in relation to own work activities
Basic knowledge of service delivery methodologies
Basic knowledge of development processes
Identification of the main needs of specific client groups
Different religious, cultural, spiritual, physical and ceremonial perspectives

Depending on the work role or services provided, specific knowledge of particular groups or issues may be required. Including:

Alcohol and other drugs
Cultural and linguistic diversity
Risk of self harm
Women
Men
Community education
Aboriginal and Torres Strait Islanders
Mental health

Essential skills:
Oral communication skills (language competence) required to fulfil organisational procedures. Language used may be English or community language.
Written communication skills required to fulfil organisational procedures. These may vary from writing a few sentences on a work topic to completing forms. Literacy competence may be required in English or community language

Resource implications:
Access to appropriate workplace where assessment can take place
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may be gathered over one assessment period

Context of assessment:
This unit is recommended to be assessed in a workplace setting or one that accurately simulates workplace conditions under the normal range of workplace conditions