Unit of competency Outline

Date retreived
23/07/2026 3:14 AM AWST

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Contribute to implementation of service delivery strategy

Contribute to implementation of service delivery strategy

Unit of competency
National Code
CHCORG322B
State Code
D2626
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
State Implementation and Classification
Approved Date
28/05/2010
Field of Education
090515 - Welfare Studies
Original Release Date
28/05/2010
Nominal Hours
10
Description
DescriptorThis unit describes the knowledge and skills required to ensure own work is carried out according to organisation guidelines and client needs
Notes
Elements and Performance Criteria
1. Carry out work activities according to organisation procedures
  • 1.1 Identify and follow responsibilities
  • 1.2 Report difficulties in carrying out duties as required
  • 1.3 Obtain advice and direction when appropriate
  • 1.4 Contribute to feedback processes as part of organisation improvement
2. Contribute to implementation of service delivery
  • 2.1 Contribute information when the client service is reviewed
  • 2.2 Maintain documentation according to continuous improvement processes
  • 2.3 Operate according to organisation's procedures
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Organisation procedures may include:
Plan of care
Program plan
Workplace practices
Care plan
Code of conduct


Changes in needs and circumstances may include:
Behaviour
Physical capabilities
Financial
Emotional
Family support
Housing


Report may be verbal or written and may be:
By telephone
Face-to-face
Verbal 'handovers' at the end of a shift
Written:
notes
memos
reports
client records


Advice might be sought from appropriate persons who may include:
Colleagues
Immediate supervisor
Registered or enrolled nurse
General practitioner
Other health workers
Administrator
Relatives
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is recommended to be assessed in a workplace setting or one that accurately simulates workplace conditions under the normal range of workplace conditions
Assessment may be gathered over one assessment period


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
State Code National Code Title Type
S3212 CHCORG22A Contribute to service delivery strategy Unit of competency