Unit of competency Outline

Date retreived
23/07/2026 4:14 PM AWST

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Communicate appropriately with clients and colleagues

Communicate appropriately with clients and colleagues

Unit of competency
National Code
CHCCOM302C
State Code
D2312
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
120505 - Work Practices Programmes
Original Release Date
18/08/2009
Nominal Hours
45
Description
DescriptorThis unit describes the knowledge and skills required to exercise effective communication skills in the workplace
Notes
Elements and Performance Criteria
1. Exercise effective communication techniques
  • 1.1 Reflect an understanding and respect for individual differences and needs in all forms of communication with clients and colleagues
  • 1.2 Introduce oneself appropriately
  • 1.3 Ensure communication is clear and relevant to situation/activities undertaken
  • 1.4 Use touch and other non-verbal means of communication as appropriate
  • 1.5 Seek, obtain and implement advice about communication difficulties with clients or colleagues from supervisor or appropriate person
2. Follow routine instructions
  • 2.1 Carry out workplace instructions within agreed timeframes
  • 2.2 Seek clarification to understand work instructions, when required
  • 2.3 Refer difficulties in carrying out instructions to supervisor or appropriate person
3. Complete reports as required
  • 3.1 Complete reports to the standard expected in the workplace
  • 3.2 Complete reports within identified timeframes
  • 3.3 Ensure reports are clear and accurate
No information
No information
Replaces
State Code National Code Title Type
S3047 CHCCOM2B Communicate appropriately with clients and colleagues Unit of competency
Replaced By
State Code National Code Title Type
WC834 CHCCOM302D Communicate appropriately with clients and colleagues Unit of competency