Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Diversity may relate to individual differences and needs and may include:
Age
Behavioural
Cultural
Developmental
Emotional
Intellectual
Physical
Religious/spiritual
Social


Communication includes:
All verbal and non-verbal interaction with clients and colleagues in a range of appropriate interpersonal contexts


Communicating effectively will be carried out within requirements established by:
Anti-discrimination legislation
Accepted cultural protocols
Accepted language protocols and systems


Exercise effective communication skills includes:
Being non-judgemental
Active listening, where culturally appropriate
Non-verbal behaviour to indicate understanding of what is being said
Clarifying what is said
Responses that are culturally appropriate
Participating in group processes


Appropriate person may be from within or outside the organisations may be:
Colleagues
Immediate supervisor
Other health workers
Consultant
Clients and families/carers


Instructions may include:
Manufacturer's/operating written instructions
Work unit guidelines, procedures and protocols including WHS procedures and protocols for using interpreters
Supervisor's or management instructions


Instructions may be:
Written
Verbal


Reports may be verbal or written and may include:
Notes
Records
Memos
Letters
Clients records
Verbal 'hand overs' at the end of a shift
Case file notes

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment may be conducted on one or more occasions and must include the normal range of workplace situations with clients and colleagues
Competency should be demonstrated over the range of communication methods used in the workplace (e.g. oral, written notes, memos, letters etc) and include communication with both clients and colleagues


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place


Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Workplace evidence can include testimonials from clients and colleagues, portfolios etc