Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of information may include:
computer data, including the Internet
discussions with experienced industry personnel
industry:
accreditation operators
associations and organisations
developers of codes of conduct or ethics
journals
rating scheme operators
seminars
networking with:
colleagues
suppliers
plain English documents, issued by government regulators, that describe laws relevant to the holiday park and resort industry
libraries
media
personal observations and experience
regional, state and national tourism offices
reference books
training courses
unions.
The holiday park and resort industry involves a range of sectors and businesses including:
holiday parks and resorts
RV:
accessories retailing
manufacturing
parts and components manufacturing and supply
retailing
servicing.
Information of relevance to the holiday park and resort industry may include:
career opportunities within the industry
different holiday park and resort markets and trends
different sectors and businesses within the industry, their relationships and the services available in each sector
industrial relations
local economic and social significance of holiday park operations, which may relate to:
community role in tourism
employment
major holiday park and resort industry associations
quality assurance schemes and their application in metropolitan, regional and Australia-wide locations
relationships between holiday park and resort operations and other industries, including:
conservation
entertainment
hospitality
horticulture
recreational vehicle manufacturers, retailers and service centres
sports
tourism
tourism information centres and tourism marketing bodies
role of and impacts on local communities
roles and general responsibilities for different jobs in the industry
social profiles of caravaners and campers
specific features of the local and regional industry
types of accommodation available in holiday parks and resorts.
To enhance the quality of work performance may involve:
improving skills and productivity
providing holiday park and resort products and services to meet current market trends and customer expectations
providing quality holiday park and resort service
suggesting new and improved ways of doing things
working effectively with:
other sectors of the holiday park and resort industry
suppliers
working according to:
ethical industry practices to ensure smooth holiday park and resort operations
the law to avoid problems for self and the organisation.
Laws may cover:
business and occupational licensing
EEO
land ownership, management and access
public liability and duty of care
workplace relations - Fair Work Australia.
Quality assurance schemes may include:
accreditation schemes
codes of conduct or ethics
industry rating schemes
membership of industry associations
occupational licences.
Ethical industry practices may relate to:
agreed compliance with:
accreditation schemes
codes of conduct
industry rating schemes
preferred product arrangements
payment of commission
terms of payment
confidentiality of customer information
consumer protection:
provision of services as promoted
reasonable consumer pricing
truth and honesty in all information given to customers
declaration of:
commissions
fees and other charges
gifts and services provided free of charge
tips
maintaining the rights and lifestyle conditions of local community residents
overbooking
professional behaviour when participating in familiarisations and industry events.
Technologiesmay involve:
catering systems
customer technologies:
applications for electronic devices and computers
online booking systems
computer-aided despatch systems
ebusiness
food production systems
industry:
online booking systems
reservations, operations and financial and tracking systems
project management systems
social media sites.
Opportunitiesmay include:
discussions with experienced industry personnel
networking with:
colleagues
suppliers
participating in:
industry accreditation schemes
industry seminars
membership of professional industry associations
union membership
training courses.
Current issues of concern to the industry may relate to:
emerging markets
environmental, social and cultural impacts
government initiatives
holiday park and resort industry trends
industry expansion or retraction
industry initiatives
labour issues
maintaining organisational and industry profitability by productivity and pricing flexibility
shrinking markets.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source current holiday park and resort industry information and use this in to daytoday activities to maximise effective performance
demonstrate knowledge of the holiday park and resort industry, including main roles, functions and interrelationships of different sectors
integrate knowledge of the basic aspects of laws:
local community protection
consumer protection
EEO.
Context of and specific resources for assessment
Assessment must ensure use of:
computers, printers, communication technology, information programs to source industry information
information on codes of conduct, membership and benefits distributed by:
industry associations
accreditation operators
unions
plain English documents issued by government regulators that describe laws:
local community protection
consumer protection
EEO.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
exercises and project activities that allow assessment of the individual’s ability to:
obtain current and accurate holiday park and resort industry information
research information to meet differing operational needs
group projects that allow individuals to collectively source information on differing aspects of the holiday park and resort industry and present it in a portfolio
direct observation of the individual delivering an oral presentation on the sourced information
problem-solving exercises so the individual can identify new knowledge required to complete operational activities and source information to resolve the deficiency
written and oral questioning to assess knowledge of:
different sectors of the holiday park and resort industry and their interrelationships
laws relevant to the holiday park and resort industry
industry codes of conduct
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL201 Operate an online information system
SITXCOM101 Source and present information.