Elements and Performance Criteria

Range of Contexts:
This competency standard applies to:
Bus/Truck/Trailer Manufacture and Assembly

Resources may include:
Company work practices and procedures
Electronic communication equipment - fax, email, computer, telephone, pager
Company / equipment documentation - electronic and paper based
Qualified workplace assessor
Workplace or simulated workplace

Sources of information / documentation may include:
Company regulations, policies and procedures including company OH&S and EEO policy and procedures
ISO standards (Quality Management and Environmental)
OH&S Legislation
Environmental Management Legislation
Standard operating procedures
Suppliers operating instruction manuals
Company production process sheets
Company production schedules
Company supply requisition procedures/forms
Contract of employment

Context:
Competency must be assessed in a safe working environment and in accordance with endorsed industry assessment guidelines.
The underpinning knowledge and skills may be assessed on or off-the-job.
The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.

Concurrent assessment and pre-requisite relationship:
This unit may be assessed in conjunction with other units that form part of the function or for a particular job role for a company.

Consistency of performance:
Competency is best assessed through observation over a period of time and in a variety of situations. Supplementary evidence of underpinning knowledge and the capability to manage tasks and operational and workplace contingencies should be gained through questioning and the use of work based examples.
Questioning should be undertaken in such a manner as is appropriate to the language and literacy levels of the operator and to the requirements of the unit of competency.

Language, literacy and numeracy skills:
Speaking and listening skills may include:
Listening to and following verbal instructions
Giving verbal instructions, messages, information
Participation in conflict resolution

Reading and writing skills may include:
Reading and interpreting company documentation eg equal opportunity policy, company standards documentation
Completing company documentation (written and electronic) eg job sheets, work orders, reports

Numeracy skills may include:
Determining quantities of documents

Critical Aspects of Evidence:
Evidence of achievement is required in all of the following:
Complete company documentation - written and/or electronic
Give and receive instructions in the workplace
Implement company EEO policy
Resolve conflict in the workplace according to company policy and procedures

Underpinning Knowledge:
Occupational Health and Safety and EEO policies and procedures
Format of common company communication techniques, including memos, e-mails, telephone conventions
Company documentation requirements - written and/or electronic
Conflict resolution techniques
Contract of Employment