Unit of competency Outline

Date retreived
23/07/2026 12:54 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Contribute to workplace relationships and processes

Contribute to workplace relationships and processes

Unit of competency
National Code
AUM8001B
State Code
W9168
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/09/2008
View on TGA
State Implementation and Classification
Approved Date
03/03/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/03/2011
Nominal Hours
16
Description
This unit describes the application of the required skills and knowledge to work in a constructive and positive manner with others in the Automotive Bus/Truck/Trailer Manufacture and Assembly Industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Give and receive instructions, information and messages as required by the job
  • 1.1. Instructions, information and messages are received and acted upon in accordance with organisation requirements
  • 1.2. Instructions, messages and information received are confirmed with appropriate personnel
  • 1.3. Instructions, information and messages are delivered using an appropriate communication technique and in an appropriate format which is understandable to the receiver/s
  • 1.4. Feedback is sought from the person/s receiving the instructions, information or messages to ensure that the correct information has been received
2. Follow organisation diversity and equal opportunity policy and procedures
  • 2.1. Organisation equal opportunity, diversity and related policies are identified
  • 2.2. Personnel responsible for receiving complaints about breaches of organisational equal opportunity, diversity and related policies are identified
  • 2.3. Organisation equal opportunity, diversity and related policies are followed
3. Identify procedures and processes for resolving conflict in the workplace
  • 3.1. Processes within the organisation for resolving conflict and grievances are identified through appropriate sources of information
  • 3.2. Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production
access and equity principles and practices
environmental management (waste disposal, recycling and re-use guidelines)
emergency and evacuation procedures
equipment use procedures
ethical standards
legal obligations
maintenance and storage procedures
OHS requirements
organisational and site guidelines
policies and procedures relating to own role and responsibility
procedural manuals
quality assurance guidelines
quality and continuous improvement processes and standards
recording and reporting guidelines.

clients and managers
supervisors
suppliers
team leaders
team members.

organisation regulations, policies and procedures including organisation OHS and EEO policy and procedures
standard operating procedures
contract of employment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

compliance with relevant legislative, regulations, standards, codes of practice and establish safe practices and organisation policies and procedures for managing personal work priorities
maintaining a working knowledge of current work systems and practices
working and communicating effectively and positively with others involved in the work

applying, within authority, the requirements of the job or work role in relation to:

achieving production goals
achieving work quality goals
responding positively to changing work requirements
contributing effectively to cost reduction initiatives
effectively applying problem solving techniques
modify activities to cater for variations in organisation context and environment
complete organisation documentation - written and/or electronic
give and receive instructions in the organisation
implement organisation EEO policy
resolve conflict in the workplace according to organisation policy and procedures.

Context of, and specific resources for assessment
assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process
assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge
assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application
assessment may be applied under project related conditions (real or simulated) and require evidence of process
assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Replaces
State Code National Code Title Type
W5729 AUM8001A Contribute to workplace relationships and processes Unit of competency
Replaced By
State Code National Code Title Type
WE149 AUMGMM3001 Contribute to workplace relationships and processes Unit of competency