Unit of competency Outline
Date retreived
23/07/2026 6:05 PM AWST
23/07/2026 6:05 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Read and record meter readings
Read and record meter readings
Unit of competency
National Code
UEGNSG712A
UEGNSG712A
State Code
WJ070
WJ070
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
07/04/2014
Field of Education
040327 - Plumbing
Original Release Date
07/04/2014
Nominal Hours
36
Description
Unit Descriptor 1) Scope:1.1) DescriptorThis unit covers the planning, sequencing, using and recording utilities industries meter reading data. This includes efficient planning and scheduling of routes that includes availability of competent meter readers, vehicle and appropriate meter reading equipment. It encompasses scheduled requirements; sequencing a route for an individual; account information aspects; records relating to previous; methods used to record meter readings; damage or faults to meters; new and changed information.
Notes
Elements and Performance Criteria
1 Plan and record meter reading routine/sequence
- 1.1 Work instructions are received and confirmed and routes are mapped to correspond to schedule requirements
- 1.2 Records relating to previous routes are confirmed and other established procedures are followed for the work to be performed against the work schedule
- 1.3 WHS/OHS, environmental and sustainable energy policies and procedures to be followed for the work to be performed are received and confirmed
- 1.4 Suggestions to assist with the reading and recording of meters are made to others involved in the work
- 1.5 Hazards are identified, WHS/OHS risks assessed and control measures are prioritised, implemented and monitored according to established procedures
- 1.6 Scope of responsibility under the relevant work permit/authorisation are received and confirmed with relevant persons according to requirements and established procedures
- 1.7 Resources including equipment, tools and route sequences are obtained and are checked for working correct operation and safety
- 1.8 Relevant responsibilities associated related work safety and emergency procedures at the worksite are confirmed in accordance with requirements and established procedures
- 1.9 Client issues are referred to appropriate persons in accordance with industry and community standards and established procedures
- 1.10 Records are maintained according to given instructions and the work schedule for a quality outcome and to minimise risk and damage to property, commerce and individuals in accordance with established procedures
2 Carry out meter reading process
- 2.1 WHS/OHS and risk control measures, schedule of work and standard operating procedures for carrying out the work are followed
- 2.2 Appropriate materials, tools, equipment and devices are selected and used correctly and safely.
- 2.3 Meter reading work is carried out efficiently, to the required quality standard without waste of materials or damage to apparatus, equipment, the surrounding environment or services and using sustainable energy principles
- 2.4 Reading and recording of meter readings is carried out in accordance with given instructions and established procedures
- 2.5 Hazard warnings and safety signs are recognised and hazards and assessed OHS risks are reported to the immediate authorised persons for directions according to established procedures
- 2.6 Non-routine events are referred to the immediate authorised persons for directions according to established procedures
- 2.7 Problems associated with establishing the work site are dealt with using acquired known solutions and skills related to routine procedures to ensure work instructions and established procedures are met
- 2.8 Ongoing checks of quality of the work are undertaken in accordance with given instructions and established procedures
3 Complete the reading and recording of meter readings process
- 3.1 WHS/OHS risk control work completion measures and procedures are followed.
- 3.2 Accidents and incidents are actioned and reported to authorised persons in accordance with established procedures
- 3.3 Work site is tidied and made safe in accordance with given instructions and established procedures
- 3.4 Tools, equipment and any surplus resources and materials are, cleaned, checked and stored securely
- 3.5 Appropriate persons are notified of work completion according to established procedures
- 3.6 Work completion records, report forms and data sheets are completed accurately, with unusually high or low meter readings noted and new or changed information updated in accordance with given instructions and established procedures
RANGE STATEMENT
9)This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.
This Competency Standard Unit shall be demonstrated in relation to the reading and recording of meter readings.
The following constants and variables included in the element/performance criteria in this unit are fully described in the Definitions Section of this volume and form an integral part of the Range Statement of this unit:
Resource requirements
Schedule requirements
Sequencing a route
Aspects to consider
Records Methods
Damage or faults
New or changed information
9)This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.
This Competency Standard Unit shall be demonstrated in relation to the reading and recording of meter readings.
The following constants and variables included in the element/performance criteria in this unit are fully described in the Definitions Section of this volume and form an integral part of the Range Statement of this unit:
Resource requirements
Schedule requirements
Sequencing a route
Aspects to consider
Records Methods
Damage or faults
New or changed information
EVIDENCE GUIDE
8) The Evidence Guide forms an integral part of this Unit and shall be used in conjunction with all components parts of this unit and performed in accordance with the Assessment Guidelines of this Training Package.
Overview of Assessment
8.1)
Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry’s preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and Regulatory policy in this regard.
Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.
The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment.
Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package.
Critical aspects of evidence required to demonstrate competency in this unit
8.2)
Before the critical aspects of evidence are considered all prerequisites shall be met.
Evidence for competence in this unit shall be considered holistically. Each element and associated performance criteria shall be demonstrated on at least two occasions in accordance with the ‘Assessment Guidelines - UEG11’. Evidence shall also comprise:
A representative body of work performance demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:
Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the performance criteria and range
Apply sustainable energy principles and practices as specified in the performance criteria and range
Demonstrate an understanding of the required knowledge and skills as described in this unit to such an extent that the learner’s performance outcome is reported in accordance with the preferred approach; namely a percentile graded result, where required by the regulated environment
Demonstrate an appropriate level of employability skills
Conduct work observing the relevant Anti-discrimination legislation, regulations, polices and workplace procedures
Demonstrate performance across a representative range of contexts from the prescribed items below.
Read and record meter readings using appropriate technology as described in 9.) Range Statement and including:
Range of tools/equipment/procedures/workplace
Group No
The minimum number of items on which skill is to be demonstrated
Item List
A. Methods used to record meter readings
All
Meter reading cards
Meter reading sheets
Electronic reading devices such as Portable Data Entry Terminal (PDET)
B. Damage or faults to meters:
At least 2
Unreadable meters
Incorrect meter locations
Suspected tampering with the meter
Suspected illegal connections
C. New or changed information:
At least 3
Special customer requirements
Additions of new meters
Deletion of meter when necessary
Changes to meter numbers
Changes to property information
Changes in location of meter
D. Requirements
All
Work utilising relevant OHS legislation, regulations, codes of practice, policies and procedures
Maintain a safe and clean workplace
Apply safe manual handling techniques
Communicate effectively in the workplace
Read and interpret diagrams and drawings
Apply basic planning skills
E. Unplanned Event
At least one occasion
Respond to an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items
Context of and specific resources for assessment
8.3)
This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:
OHS policy and work procedures and instructions.
Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this Competency Standard Unit.
Appropriate environmental regulation and work practices.
Appropriate organisational requirements.
Appropriate work environment, equipment and tools.
In addition to the resources listed above, in Context of and specific resources for assessment, evidence should show demonstrated competency in reading and recording meter readings.
Assessment of this competency must also be undertaken in either an actual workplace or under a simulated work environment. Assessment must also integrate the employability skills.
Method of assessment
8.4)
This Competency Standard Unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’.
Note: Competent performance with inherent safe working practices is expected in the Industry to which this Competency Standard Unit applies. This requires that the specified Required Knowledge and Skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the required knowledge and skills described in this unit.
Concurrent assessment and relationship with other units
8.5)
There are no recommended concurrent assessments with this unit, however in some cases efficiencies may be gained in terms of learning and assessment effort being concurrently managed with allied Competency Standard Units where listed.
UEGNSG102B
Carry out work activities in a utilities industry work environment
8) The Evidence Guide forms an integral part of this Unit and shall be used in conjunction with all components parts of this unit and performed in accordance with the Assessment Guidelines of this Training Package.
Overview of Assessment
8.1)
Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry’s preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and Regulatory policy in this regard.
Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.
The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment.
Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package.
Critical aspects of evidence required to demonstrate competency in this unit
8.2)
Before the critical aspects of evidence are considered all prerequisites shall be met.
Evidence for competence in this unit shall be considered holistically. Each element and associated performance criteria shall be demonstrated on at least two occasions in accordance with the ‘Assessment Guidelines - UEG11’. Evidence shall also comprise:
A representative body of work performance demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:
Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the performance criteria and range
Apply sustainable energy principles and practices as specified in the performance criteria and range
Demonstrate an understanding of the required knowledge and skills as described in this unit to such an extent that the learner’s performance outcome is reported in accordance with the preferred approach; namely a percentile graded result, where required by the regulated environment
Demonstrate an appropriate level of employability skills
Conduct work observing the relevant Anti-discrimination legislation, regulations, polices and workplace procedures
Demonstrate performance across a representative range of contexts from the prescribed items below.
Read and record meter readings using appropriate technology as described in 9.) Range Statement and including:
Range of tools/equipment/procedures/workplace
Group No
The minimum number of items on which skill is to be demonstrated
Item List
A. Methods used to record meter readings
All
Meter reading cards
Meter reading sheets
Electronic reading devices such as Portable Data Entry Terminal (PDET)
B. Damage or faults to meters:
At least 2
Unreadable meters
Incorrect meter locations
Suspected tampering with the meter
Suspected illegal connections
C. New or changed information:
At least 3
Special customer requirements
Additions of new meters
Deletion of meter when necessary
Changes to meter numbers
Changes to property information
Changes in location of meter
D. Requirements
All
Work utilising relevant OHS legislation, regulations, codes of practice, policies and procedures
Maintain a safe and clean workplace
Apply safe manual handling techniques
Communicate effectively in the workplace
Read and interpret diagrams and drawings
Apply basic planning skills
E. Unplanned Event
At least one occasion
Respond to an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items
Context of and specific resources for assessment
8.3)
This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:
OHS policy and work procedures and instructions.
Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this Competency Standard Unit.
Appropriate environmental regulation and work practices.
Appropriate organisational requirements.
Appropriate work environment, equipment and tools.
In addition to the resources listed above, in Context of and specific resources for assessment, evidence should show demonstrated competency in reading and recording meter readings.
Assessment of this competency must also be undertaken in either an actual workplace or under a simulated work environment. Assessment must also integrate the employability skills.
Method of assessment
8.4)
This Competency Standard Unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’.
Note: Competent performance with inherent safe working practices is expected in the Industry to which this Competency Standard Unit applies. This requires that the specified Required Knowledge and Skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the required knowledge and skills described in this unit.
Concurrent assessment and relationship with other units
8.5)
There are no recommended concurrent assessments with this unit, however in some cases efficiencies may be gained in terms of learning and assessment effort being concurrently managed with allied Competency Standard Units where listed.
UEGNSG102B
Carry out work activities in a utilities industry work environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S8217 | UEGNSG702B | Read and record meter readings | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAD55 | UEGNSG712 | Read and record meter readings | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J837 | UEG60114 | Advanced Diploma of Gas Supply Industry Operations | Qualification |
| J836 | UEG50114 | Diploma of Gas Supply Industry Operations | Qualification |
| J833 | UEG20114 | Certificate II in Gas Supply Industry Operations | Qualification |
| J835 | UEG40114 | Certificate IV in Gas Supply Industry Operations | Qualification |
| J834 | UEG30114 | Certificate III in Gas Supply Industry Operations | Qualification |