Unit of competency Outline

Date retreived
22/07/2026 1:52 AM AWST

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Advise on beauty products and services

Advise on beauty products and services

Unit of competency
National Code
SHBBCCS005
State Code
ODR22
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2021
View on TGA
State Implementation and Classification
Approved Date
12/04/2022
Field of Education
080501 - Sales
Original Release Date
12/04/2022
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to advise clients on a range of professional beauty products and services.It requires the ability to investigate products and services, interpret information, identify client beauty needs and explain available beauty products and services.This unit applies to workers in nail, make-up, and beauty salons. In these environments, they work in a team but have responsibility for maintaining their own product and treatment knowledge.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop product knowledge.
  • 1.1. Source, interpret and maintain current information on beauty products and services.
  • 1.2. Compare competitor and own salon’s beauty products, treatments, services and pricing structure.
  • 1.3. Develop knowledge of organisational product, service range and prices, and legal requirements relevant to advice and sale of beauty products and services.
  • 1.4. Use product information to develop knowledge of product performance, purpose and directions for use.
  • 1.5. Check regularly for new additions or changes to range and update knowledge.
2. Recommend salon services and products.
  • 2.1. Discuss and identify beauty requirements and preferences with client.
  • 2.2. Identify factors that affect client suitability for services.
  • 2.3. Select and suggest products and services suited to customer requirements.
  • 2.4. Provide information on product or service performance, purpose and directions for use according to product information.
  • 2.5. Clearly explain and promote product and service features and benefits where relevant.
  • 2.6. Offer comparisons to competitor product or service range as required.
  • 2.7. Identify and utilise opportunities to demonstrate and apply products to customers.
  • 2.8. Recommend salon services and book client appointment.
3. Prepare client for product demonstration.
  • 3.1. Check readiness of service area and availability of product stock.
  • 3.2. Identify client requirements and select suitable products.
  • 3.3. Protect client clothing from product spillage during demonstration.
  • 3.4. Cleanse skin area for demonstration if required.
4. Demonstrate beauty care products.
  • 4.1. Apply selected products explaining product application, benefits and features, as required.
  • 4.2. Respond to customer queries and provide appropriate scope and depth of information to satisfy needs.
  • 4.3. Evaluate recommended product with client.
  • 4.4. Upsell or cross sell additional products or services that complement the product and treatment.
  • 4.5. Follow up on product performance or treatment outcome with client as required.
  • 4.6. Clean and restock service area for next service.
No information
No information
Replaces
State Code National Code Title Type
AVG22 SHBBCCS001 Advise on beauty products and services Unit of competency