Elements and Performance Criteria

The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Franchisor's representative(s) or liaison person(s) refers to:
franchisor's appointed representative
specialist personnel within franchisor organisation including financial advisers, training personnel and marketing advisers
Communication channels may include:
mobile and office based telephone numbers
meeting schedules
email address
workshops for franchisees
pager number
other emergency contact channels
Schedule of contact refers to:
regular meetings
visits by representative(s)
occasional visits
training schedules and franchisee network meetings
Services available through the franchisor may include:
purchasing of stock
marketing and promotional activities
financial advise
product updates
market intelligence
IT support
equipment repair and replacement
training programs
Franchisee financial obligations refers to:
payments required to be made by franchisee to franchisor on a regular basis and related to turnover, income or fixed price basis
Ongoing management of franchise may include:
planning for life of agreement and planning for extinction of agreement
Complaint handling procedure:
is specified in the Franchising Code of Conduct
The Range Statement adds definition to the unit by elaborating critical or significant aspects of the performance requirements of the unit. The Range Statement establishes the range of indicative meanings or applications of these requirements in different operating contexts and conditions. The specific aspects which require elaboration are identified by the use of italics in the Performance Criteria.
Legislation, codes and national standards relevant to the workplace which may include:
award and enterprise agreements and relevant industrial instruments
relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
relevant industry codes of practice
Franchisor's representative(s) or liaison person(s) refers to:
franchisor's appointed representative
specialist personnel within franchisor organisation including financial advisers, training personnel and marketing advisers
Communication channels may include:
mobile and office based telephone numbers
meeting schedules
email address
workshops for franchisees
pager number
other emergency contact channels
Schedule of contact refers to:
regular meetings
visits by representative(s)
occasional visits
training schedules and franchisee network meetings
Services available through the franchisor may include:
purchasing of stock
marketing and promotional activities
financial advise
product updates
market intelligence
IT support
equipment repair and replacement
training programs
Franchisee financial obligations refers to:
payments required to be made by franchisee to franchisor on a regular basis and related to turnover, income or fixed price basis
Ongoing management of franchise may include:
planning for life of agreement and planning for extinction of agreement
Complaint handling procedure:
is specified in the Franchising Code of Conduct

The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this unit must be able to provide evidence that processes have been implemented to manage the relationship between franchisor and self as franchisee over a period of time. Evidence will demonstrate that potential disputes are identified and actions taken to prevent these eventuating and, if disputes arise, resolution is sought and reached to ensure continuity of operations. Strategies to manage the relationship will focus on planning to meet financial obligations to the franchisor and using the services available through the franchisor to facilitate efficient and effective management of business operations.
Specific Evidence Requirements
Required knowledge and understanding include:
occupational health and safety (OHS) requirements:
- specific to nature and type of franchise
- generic to all workplaces
- specific to own safety such as manual handling
legislation, codes of practice and national standards, for example:
- Franchising Code of Conduct
- range of legislation covering fire safety, OHS, employment of staff, company law, anti-discrimination and fair trading
- required permits (under commonwealth, state/territory and local government regulations and legislation)
franchise specific obligations as per franchise agreement, specifically financial obligations
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds, and physical and mental abilities
business management skills
communication skills
problem-solving skills
negotiation and dispute resolution skills
attributes
- assertive
- communicative
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks
The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
communicating verbally, including negotiating and resolving disputes
Collecting, analysing and organising information (1)
maintaining currency of information on services available through franchisor
Planning and organising activities (1)
planning for schedule of contact with franchisor representative(s) and access to franchisor services
developing strategies and procedures to meet financial obligations
Working in a team (2)
working with franchisor staff
working with employees and family members working in business
working with legal advisers, accountants and other specialists
Using mathematical ideas and techniques (-)
not applicable
Solving problems (3)
applying problem-solving to problems and disputes arising in course of business operations and with relationship with franchisor
Using technology (-)
not applicable
Innovation skills (-)
not applicable
Products that could be used as evidence include:
schedules for contact with franchisor representative(s)
records of services accessed through franchisor
documented file of information on services available through franchisor
correspondence documenting agreements reached in event of disputes arising in course of business operations
general correspondence with franchisor representative(s)
Processes that could be used as evidence include:
how relationship with franchisor was initiated following establishment of franchise
how relationship with franchisor has been maintained
how relationship with franchisor has been managed to ensure effective and efficient business operations
how potential disputes were identified and actions taken to prevent these from eventuating
how disputes with franchisor have been used to guide future business operations and facilitate positive relationships with franchisor
Resource implications for assessment include:
access to business documentation
access to feedback from franchisor
Validity and sufficiency of evidence requires:
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment.
evidence of managing the relationship with the franchisor over a period of time to facilitate business operations in either an actual workplace situation or in a simulated workplace
Integrated competency assessment means:
that this unit can be assessed alone or as part of an integrated assessment activity involving other relevant units in small business management and franchising including:
- BSBFRA401A Manage compliance with franchisee obligations and legislative requirements
- BSBFRA402A Establish a franchise
- BSBFRA404A Manage a multiple site franchise
The Evidence Guide provides advice to inform and support appropriate assessment of this unit. It contains an overview of the assessment requirements followed by identification of specific aspects of evidence that will need to be addressed in determining competence. The Evidence Guide is an integral part of the unit and should be read and interpreted in conjunction with the other components of competency. Assessment must reflect the endorsed Assessment Guidelines of the parent Training Package.
Overview of Assessment Requirements
A person who demonstrates competence in this unit must be able to provide evidence that processes have been implemented to manage the relationship between franchisor and self as franchisee over a period of time. Evidence will demonstrate that potential disputes are identified and actions taken to prevent these eventuating and, if disputes arise, resolution is sought and reached to ensure continuity of operations. Strategies to manage the relationship will focus on planning to meet financial obligations to the franchisor and using the services available through the franchisor to facilitate efficient and effective management of business operations.
Specific Evidence Requirements
Required knowledge and understanding include:
occupational health and safety (OHS) requirements:
- specific to nature and type of franchise
- generic to all workplaces
- specific to own safety such as manual handling
legislation, codes of practice and national standards, for example:
- Franchising Code of Conduct
- range of legislation covering fire safety, OHS, employment of staff, company law, anti-discrimination and fair trading
- required permits (under commonwealth, state/territory and local government regulations and legislation)
franchise specific obligations as per franchise agreement, specifically financial obligations
Required skills and attributes include:
ability to relate to people from a range of social, cultural and ethnic backgrounds, and physical and mental abilities
business management skills
communication skills
problem-solving skills
negotiation and dispute resolution skills
attributes
- assertive
- communicative
Key competencies or generic skills relevant to this unit
The seven key competencies represent generic skills considered essential for effective work participation. Innovation skills represent a further area of generic competence. The bracketed numbering indicates the performance level required in this unit:
Level (1) represents the competence to undertake tasks effectively
Level (2) represents the competence to manage tasks
Level (3) represents the competence to use concepts for evaluating and reshaping tasks
The bulleted points provide examples of how the key competencies can be applied for this unit.
Communicating ideas and information (3)
communicating verbally, including negotiating and resolving disputes
Collecting, analysing and organising information (1)
maintaining currency of information on services available through franchisor
Planning and organising activities (1)
planning for schedule of contact with franchisor representative(s) and access to franchisor services
developing strategies and procedures to meet financial obligations
Working in a team (2)
working with franchisor staff
working with employees and family members working in business
working with legal advisers, accountants and other specialists
Using mathematical ideas and techniques (-)
not applicable
Solving problems (3)
applying problem-solving to problems and disputes arising in course of business operations and with relationship with franchisor
Using technology (-)
not applicable
Innovation skills (-)
not applicable
Products that could be used as evidence include:
schedules for contact with franchisor representative(s)
records of services accessed through franchisor
documented file of information on services available through franchisor
correspondence documenting agreements reached in event of disputes arising in course of business operations
general correspondence with franchisor representative(s)
Processes that could be used as evidence include:
how relationship with franchisor was initiated following establishment of franchise
how relationship with franchisor has been maintained
how relationship with franchisor has been managed to ensure effective and efficient business operations
how potential disputes were identified and actions taken to prevent these from eventuating
how disputes with franchisor have been used to guide future business operations and facilitate positive relationships with franchisor
Resource implications for assessment include:
access to business documentation
access to feedback from franchisor
Validity and sufficiency of evidence requires:
that where assessment is part of a learning experience, evidence will need to be collected over a period of time, involving both formative and summative assessment.
evidence of managing the relationship with the franchisor over a period of time to facilitate business operations in either an actual workplace situation or in a simulated workplace
Integrated competency assessment means:
that this unit can be assessed alone or as part of an integrated assessment activity involving other relevant units in small business management and franchising including:
- BSBFRA401A Manage compliance with franchisee obligations and legislative requirements
- BSBFRA402A Establish a franchise
- BSBFRA404A Manage a multiple site franchise