Unit of competency Outline

Date retreived
22/07/2026 8:57 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage relationship with franchisor

Manage relationship with franchisor

Unit of competency
National Code
BSBFRA403B
State Code
D0721
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
16/07/2013
Field of Education
080301 - Business Management
Original Release Date
16/07/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to manage the business relationship with the franchisor and oneself as the franchisee.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Establish relationship with franchisor
  • 1.1. Identify the franchisor's representative/s or liaison person/s
  • 1.2. Identify communication channels with the franchisor's representative/s or liaison person/s
  • 1.3. Establish schedule of contact with the franchisor's representative/s or liaison person/
  • 1.4. Hold initial meeting with the franchisor's representative/s or liaison person/s to initiate ongoing relationship
  • 1.5. Ensure participation in the franchisee advisory council meetings and relevant activities
2. Determine services available from franchisor
  • 2.1. Consult with the franchisor's representative/s or liaison person/s to determine the range of services available through the franchisor
  • 2.2. Establish schedule for accessing services of the franchisor
  • 2.3. Access services available through the franchisor according to schedule and as needs arise in the course of business operations
  • 2.4. Maintain currency of information relating to services available through the franchisor
3. Implement strategies for meeting franchisor financial obligations
  • 3.1. Identify franchisee financial obligations to the franchisor
  • 3.2. Develop and implement strategies and procedures to meet franchisee financial obligations
  • 3.3. Undertaken planning to facilitate ongoing management of franchise
4. Resolve disputes with franchisor
  • 4.1. Identify disputes with the franchisor and enter into negotiations with the franchisor's representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct
  • 4.2. Seek assistance of third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure
  • 4.3. Resolve disputes and document courses of agreed action
  • 4.4. Implement agreed courses of action to resolve disputes
  • 4.5. Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Franchisor's representative/s or liaison person/s may include:
franchisor's appointed representative
specialist personnel within franchisor organisation including financial advisers, training personnel and marketing advisers
Communication channels may include:
email address
meeting schedules
mobile and office based telephone numbers
other emergency contact channels
pager number
workshops for franchisees
Schedule of contact may include:
occasional visits
regular meetings
training schedules and franchisee network meetings
visits by representative/s
Services available through the franchisor may include:
equipment repair and replacement
financial advise
IT support
market intelligence
marketing and promotional activities
product updates
purchasing of stock
training programs
Franchisee financial obligations may include:
payment schedules
fixed price
percentage of turnover
percentage of income
Ongoing management of franchise may include:
planning for life of agreement
planning for extinction of agreement
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implementing processes to manage the relationship between franchisor and self
identifying and resolving disputes
financial planning to meet franchisor requirements
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation
access to feedback from franchisor
access to an actual workplace or simulated environment
access to equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of strategies and procedures implemented to meet franchisee financial obligations
analysis of responses to case studies and scenarios
observation of presentations
oral or written questioning to assess knowledge of franchising arrangements
review of documented courses of agreed action taken to resolve disputes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
C7021 BSBFRA403A Manage relationship with franchisor Unit of competency
Replaced By
State Code National Code Title Type
AUL14 BSBFRA403 Manage relationship with franchisor Unit of competency