Unit of competency Outline

Date retreived
21/07/2026 11:42 PM AWST

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Advise on food products and services

Advise on food products and services

Unit of competency
National Code
SIRXPDK002
State Code
AWX01
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about fresh food and food products, including convenience foods.This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts that sell food products. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop food product and service knowledge.
  • 1.1.Identify and access sources of information on organisational food products and services, and relevant handling and storage requirements.
  • 1.2.Interpret information about availability and features of food products and services.
  • 1.3.Share information with team members as required.
  • 1.4.Identify and use opportunities to update knowledge for the food product and service range.
2. Respond to customer requests.
  • 2.1.Answer customer questions about food products and services with current and accurate information.
  • 2.2.Use questions to clarify customer information needs.
  • 2.3.Explain product and service details using clear communication.
  • 2.4.Source additional information when answer to customer request is unknown or refer to relevant colleagues.
3. Enhance information provided.
  • 3.1.Identify situations where additional information may assist the customer.
  • 3.2.Advise on alternative products or services that may meet customer needs when requested item is not available
  • 3.3.Recommend complementary products, specials, new lines and seasonal promotions to customers.
No information
No information
Replaces
State Code National Code Title Type
S6084 SIRRRPK001A Advise on food products and services Unit of competency
State Code National Code Title Type
BAA6 SIR30216 Certificate III in Retail Qualification
BAA0 SIR20216 Certificate II in Retail Services Qualification