Unit of competency Outline

Date retreived
24/07/2026 4:50 AM AWST

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Manage specialist external advisory services

Manage specialist external advisory services

Unit of competency
National Code
BSBSMB411
State Code
AUH70
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
55
Description
This unit describes the skills and knowledge required to identify and select suitable external advisory services for a small business or work area operation, and to monitor and review services provided.It applies to individuals who use research and organisational skills identifying, selecting and monitoring specialist services or external contractors. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Locate specialist external advisory services
  • 1.1 Identify skill or knowledge gaps within the business to determine nature of external expertise required
  • 1.2 Research specialist services to determine if there are any specific industry or regulatory requirements that apply
  • 1.3 Prioritise services required by the business and document according to business procedures
  • 1.4 Determine estimated cost of services and identify budget or funding source to purchase external expertise
2. Select a specialist advisor or company
  • 2.1 Organise a quote or advertise for provision of specialist service according to business requirements
  • 2.2 Establish process and criteria for shortlisting potential advisors or contractors
  • 2.3 Select most suitable applicant according to established criteria
  • 2.4 Document selection process and outcome
  • 2.5 Ensure successful and unsuccessful applicants are advised of outcome and provided with feedback if needed
3 Negotiate services to be provided
  • 3.1 Review and clearly specify terms and conditions of quotation or contract
  • 3.2 Clarify and confirm what is required of specialist advisor, including expectations of performance and outcomes
  • 3.3 Obtain and action legal advice on contract requirements, if necessary
  • 3.4 Formally sign off on quotation or contract
  • 3.5 Familiarise specialist advisor with the business and relevant personnel as part of induction
4. Monitor performance
  • 4.1 Check milestones and deliverables are achieved according to terms and conditions of quotation or contract
  • 4.2 Discuss progress and review against agreed terms and conditions
  • 4.3 Collaborate to raise any issues or concerns, and follow-up and document
  • 4.4 Organise progress and final payments against milestones and key deliverables in a timely manner
  • 4.5 Evaluate effectiveness and suitability of specialist advisor in achieving objectives
No information
No information
Replaces
State Code National Code Title Type
WG909 BSBSMB411A Manage specialist external advisory services Unit of competency
Replaced By
State Code National Code Title Type
OCD91 BSBTWK401 Build and maintain business relationships Unit of competency