Unit of competency Outline
Date retreived
24/07/2026 5:16 AM AWST
24/07/2026 5:16 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop crowd control plans and procedures
Develop crowd control plans and procedures
Unit of competency
National Code
SITXEVT011A
SITXEVT011A
State Code
S6511
S6511
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2008
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
30/10/2008
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop plans and procedures for the admittance, seating and dispersal of crowds to ensure the safety and well-being of personnel and participants. It includes procedures for emergency situations.
Notes
Elements and Performance Criteria
1 Analyse risks associated with large crowds.
- 1.1 Identify and evaluate regulatory constraints and requirements in relation to crowd management.
- 1.2 Identify and analyse generalrisks associated with gathering of large crowds to ensure the safety of personnel and participants.
- 1.3 Identify and analyse current and emerging situation-specific risks and assess for their impact on planning.
- 1.4 Inspect, or organise inspection of, venue and facilities to ensure compliance with legal requirements and facilitate risk assessment.
- 1.5 Determine need for specialist assistance and involvement of authorities in crowd management.
2 Develop crowd management plans.
- 2.1 Establishand document maximum limits for admission based on analysis of risks and venue.
- 2.2 Estimate expected crowd numbers based on historical data and current trends or attendance information.
- 2.3 Organise or confirm completion of any necessary work to ensure compliance with legal constraints and requirements.
- 2.4 Determine and document human resource requirement for crowd management.
- 2.5 Develop plan that minimises identified risks associated with the venue and complies with legal constraints and requirements.
- 2.6 Consult with and gain input from relevant stakeholders on crowd management approaches.
- 2.7 Develop evaluation criteria for crowd management plan in consultation with stakeholders.
3 Establish operational crowd management procedures.
- 3.1 Develop and document specific operational crowd control procedures, including contingency and critical incident procedures.
- 3.2 Identify critical tasks and allocate responsibilities.
- 3.3 Undertake or organise preparation and checking of safety equipment according to legal requirements and manufacturer instructions.
- 3.4 Ensure procedures consider and are integrated with broader management constraints and issues.
- 3.5 Provide crowd control briefings and relevant information to stakeholders and staff.
4 Establish emergency crowd control procedures.
- 4.1 Develop and document procedures for managing crowds in emergency situations in consultation with relevant stakeholders.
- 4.2 Identify and document safety needs of special populations in emergency situations.
- 4.3 Implement and accurately document required practice drills.
5 Evaluate crowd control plans and procedures.
- 5.1 Evaluate effectiveness of crowd control, based on agreed evaluation criteria.
- 5.2 Ensure outcomes of evaluation are incorporated into future planning.
ongoing business operations, such as at attractions or performance venues
events, including:
sport events
competitions
community events
festivals
functions
conferences
holiday programs
celebrations
arts events.
overcrowding
crowd stress
mob behaviour
fire hazards
inadequate provision for:
protection of participants
protection of performers
traffic flow
areas of congestion
access of emergency services.
nature of audience, e.g. youth or elderly people
special needs of audience, attendees and participants
nature of event, e.g. intensity and impact on crowd
venue constraints and capacity
timing, in regard to factors such as weather considerations
event duration and its impact on crowd behaviour.
open spaces
aquatic environments
streets
gymnasiums
restaurants
hotels
theatres
stadiums
arenas
sports grounds
attractions and theme parks.
fire egress
OHS
risk management
first aid
insurances, including:
public liability
professional indemnity.
local authorities
emergency services.
local government
state government
emergency services
other industry bodies, including certifying bodies.
ushers and marshals
security personnel
on-site supervisors.
speed and efficiency of crowd movements
absence of crowd incidents.
access, including restricted areas, exits and aisles
evacuation
special population needs
first aid set-ups
precise numbers and location of personnel
allocation of duties and rostering
placement of physical elements, such as barriers and staging
communication methods and protocols, such as two-way radios.
equipment breakdown
adverse weather
event staff sickness
potential changes in crowd behaviour
drug or alcohol-affected clients.
overall event management structures
specific event objectives
budget
human resources
other staging requirements
factors external to the event.
location and venue maps
summary procedures
emergency telephone contacts.
fire
earthquake
bombing
chemical leak or spill
riot
illegal entry
alcohol
drugs
medical emergency
equipment failure
stage failure or collapse.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
detailed knowledge of the factors influencing crowd management planning and operations
ability to analyse crowd risks and develop plans and procedures for crowd management
ability to determine and organise appropriate resources to address emergency situations
demonstration of skills through development of crowd management plans and procedures for event or workplace operation.
Context of and specific resources for assessment
Assessment must ensure:
access to venues at which crowd management would be required
use of current legal and other operational information on which to base planning
involvement of and interaction with stakeholders as part of the planning process.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of crowd management plans and procedures developed by the candidate
case studies to assess candidate's ability to develop crowd management approaches for a range of different events or workplace situations
questions to assess detailed knowledge of risks and factors influencing crowd management planning
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Evidence of the following is essential:
detailed knowledge of the factors influencing crowd management planning and operations
ability to analyse crowd risks and develop plans and procedures for crowd management
ability to determine and organise appropriate resources to address emergency situations
demonstration of skills through development of crowd management plans and procedures for event or workplace operation.
Context of and specific resources for assessment
Assessment must ensure:
access to venues at which crowd management would be required
use of current legal and other operational information on which to base planning
involvement of and interaction with stakeholders as part of the planning process.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of crowd management plans and procedures developed by the candidate
case studies to assess candidate's ability to develop crowd management approaches for a range of different events or workplace situations
questions to assess detailed knowledge of risks and factors influencing crowd management planning
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF769 | SITXEVT606 | Develop crowd management plans | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D365 | CUS60309 | Advanced Diploma of Music Business | Qualification |